Ali Alraqraq

Experience

• 

  Ahmed Mansoor Alaali Co BSC

  Jan 2007 - Jan 2010

  Information Technology Support Engineer
• 

  Techmahindra - VIVA Bahrain Project

  Jan 2010 - Mar 2013

  Senior System Administrator

  A pre-launching member of VIVA Bahrain ( currently STC Bahrain ), managing all Windows Infrastructure related applications ( e.g: Active Directory, Exchange Servers, Windows Servers, AV Servers ). Initiated and managed security control through the use of proper information security tools to provide a multi-layered secured environment. Also initiated the 24/7 Monitoring Team for all critical IT services.

• 

  Huawei

  Mar 2013 - Aug 2018

  Team Lead - Enterprise System Administrator

  Responsibilities:• Designing and implementing advanced IT infrastructure solutions• Managing multiple concurrent infrastructure projects• Providing full lifecycle management for server and storage operations and hardware• Providing technical and analytical guidance as it relates to servers, storage, networking, telephony, and other IT systems• Ensuring systems meet or exceed agreed upon SLAs and OLAs• Providing technical troubleshooting and outage support• Providing infrastructure configuration management & change control• Providing remote site configuration & support• Working closely with IT application teams, end users, business leadership, corporate IT and third-party IT service providers• Creating and maintaining IT process documentation• Providing vendor relationship management• Providing backup support for areas of IT Infrastructure & operations• Training and mentoring subordinates• Staying abreast of industry trends and new technologies Show less

• 

  Bank ABC

  Aug 2018 - now

  • Group Head of IT Service Management

    Aug 2024 - now

  • IT Service Desk Manager

    Aug 2018 - Aug 2024