Arvind Kumar

Arvind Kumar

CSA

Followers of Arvind Kumar1000 followers
location of Arvind KumarBihar, India

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  • Timeline

  • About me

    Assistant Manager Workforce Management

  • Education

    • Magadh University

      2009 - 2012
      Bachelor of Arts (B.A.) History 52%

      Activities and Societies: NSS

  • Experience

    • Call 2 Connect

      May 2010 - Nov 2011
      CSA
    • Firstsource Solutions Limited

      Jun 2012 - May 2015
      WFM Executive

      worked as a MIS & RTM, Telecom Process.

    • Serco

      Aug 2015 - Aug 2016
      WFM executive

      worked as scheduler and Short term forecast ,taking care of 4 location RTM , Preparing Roaster for 2500+ HC using Earlang for Banking Process

    • OnProcess Technology

      Aug 2016 - Oct 2017
      Workforce Management Specialist

      Business Planning Analyst, Procurement managment , work allocation , co-ordinate with respective stake holder regards to New hiring project Extend or renewal , Head count and New hiring managment for Avaya & DXC (HPE) Employes worldwide (EMEA, APAC ,CALA & NA) ( Direct worked Under Avaya client Based in USA.)

    • Tech Mahindra

      Nov 2017 - Feb 2020
      Senior Workforce Management

      Scheduling , Rostering 1400+ HC , MIS ,Earlang, IEX, Tableau, Capacity Planning.

    • Advantmed

      Feb 2020 - Jun 2022
      Sr Executive Workforce Management

      Worked For USA based healthcare process (WFH)

    • Teleperformance

      Jun 2022 - Apr 2024
      Assistant Manager workforce Management

      Scheduling, Resources Management, Capacity Planning , Data Analysis, Short and Mid range Forecasting , RTA, Power BI ,Salesforce , Tableau , Nice IEX, Avaya IQ , Vendor Engagement, Process Improvement, Customer Satisfaction,

    • Genpact

      Apr 2024 - now
      Assistant Manager Workforce Management
  • Licenses & Certifications

    • Silver certification (WFM)

      Firstsource
      Oct 2013