Arvind Kumar

Experience

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  Call 2 Connect

  May 2010 - Nov 2011

  CSA
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  Firstsource Solutions Limited

  Jun 2012 - May 2015

  WFM Executive

  worked as a MIS & RTM, Telecom Process.

• 

  Serco

  Aug 2015 - Aug 2016

  WFM executive

  worked as scheduler and Short term forecast ,taking care of 4 location RTM , Preparing Roaster for 2500+ HC using Earlang for Banking Process

• 

  OnProcess Technology

  Aug 2016 - Oct 2017

  Workforce Management Specialist

  Business Planning Analyst, Procurement managment , work allocation , co-ordinate with respective stake holder regards to New hiring project Extend or renewal , Head count and New hiring managment for Avaya & DXC (HPE) Employes worldwide (EMEA, APAC ,CALA & NA) ( Direct worked Under Avaya client Based in USA.)

• 

  Tech Mahindra

  Nov 2017 - Feb 2020

  Senior Workforce Management

  Scheduling , Rostering 1400+ HC , MIS ,Earlang, IEX, Tableau, Capacity Planning.

• 

  Advantmed

  Feb 2020 - Jun 2022

  Sr Executive Workforce Management

  Worked For USA based healthcare process (WFH)

• 

  Teleperformance

  Jun 2022 - Apr 2024

  Assistant Manager workforce Management

  Scheduling, Resources Management, Capacity Planning , Data Analysis, Short and Mid range Forecasting , RTA, Power BI ,Salesforce , Tableau , Nice IEX, Avaya IQ , Vendor Engagement, Process Improvement, Customer Satisfaction,

• 

  Genpact

  Apr 2024 - now

  Assistant Manager Workforce Management