Experience

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  National space research and development agency (nasrda)

  Jun 2010 - Jan 2012

  It project manager, field support analyst, ccna certified network administrator.

  Achievements:● Optimized the end-user computing technologies (desktops, laptops, tablets, handheld & mobile devices) to boost devices performance; this doubled end-user experience by 67%.● Overhauled the Hardware and software applications, resulting in increased in systems performance and employee’s efficiency by 60%.● Spearheaded deployment of VoIP telephony, virtualization of servers using VMWare, network equipment (routers, switches); that shoot-up IT uptime by 66%.● Led transition to a paperless practice by implementation automated employees’ requests (annual leave, staff claims etc.) through SharePoint customization; slashed overhead cost by 68%● Championed enforcement of IT policies; facilitated “on-call” support; accelerated preventive measure of IT service interruptions by 82%.● Supervised Data backup & Disaster Recovery that reduced service interruption; this grew data integrity by 80%.● Managed incident reporting within scope, contracts, adhering to the agreed SLAs procedures; this improved business transparency by 66%. Show less

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  Nettrace limited

  Jan 2012 - Feb 2014

  It systems/ windows server administrator, service desk support analyst, servicenow administrator.

  Achievements:• Achieved customization of SharePoint and servers to boost office automation solution; reduced overhead cost by 30% and expanded revenue by 36%.• Trained 30 IT staff on effective customer service delivery; this strengthened help desk support by 50%.• Reviews and recommends updates to existing companies IT policies in line with NITDA and ITIL Regulatory Framework.• Delegated assignments, supervises, trains, and reviews work done by associates.• Facilitated training on EDMS and office automation processes for 23 employees; this resulted in 185% improvement of employees’ efficiency.• Promoted within 12 months due to strong performance and organizational impact (one year ahead of schedule). Show less

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  National board for technology incubation

  Feb 2014 - now

  Senior server/network administrator, technical support analyst, it project manager and delivery.

  Accompliments includes:• Managed team of 12 in 6 locations, for the design and implementation of EDMS; that increased IT service delivery by 78% and slashed the organization’s overhead cost by 42%.• Overhauled and upgraded computer systems to Windows 11OS and Office 365 in more than 36 locations with 2000 staff; this enhanced systems efficiency by 67% and staff productivity by 68%.• Supervised implementation of online payment gateway for entrepreneurs; reduced applications processing time by 78% and accelerated revenue by 31%.• Supervised and evaluated network infrastructure optimization (network security, VLANs, TCP/IP, firewalls and VPN tunnels); this resulted in 98% improvement in efficiency.• Deployed enterprise antivirus and email filtering for 2000 staff to mitigate IT security challenges; this accelerated data integrity by 68%.• Led implementation of datacenter management and active directory to optimize automation of files and records; this grew office revenue by 200% (representing 32% of company revenue).• Directed deployment of more network access points, that improved coverage; that doubled profit by 29%.• Plans and executes engagements on the implementation of Data Protection Policy & standards, including drafting of NBTI Data Protection Policy. Show less