Experience

• 

  Amazon web services (aws)

  Jul 2018 - Jan 2019

  Junior account coordinator

  • Led the process of data cleansing 11,000+ AWS customer data in Salesforce by coordinating with Operations team which expedited organizational re-segmentation; created excel tool for comparing 3 databases and detecting errors• Organized 5 years of revenue trends, business opportunities, contacts, and industry background research to be included in Regional Business Review for Large Enterprise team and Account Planning for Korean Air and Lotte • Mediated the following key meetings for global enterprises: (1) IoT meeting with engineers from AWS HQ and LG to troubleshoot a connection problem(2) Migration planning from monolithic to microservices architecture with CJ logistics and AWS Chief Technical Evangelist(3) Special Connected Program for Korean Air’s 10-year Data Center Outsourcing (DCO) deal • Researched the landscape of the airline industry to produce an executive survey on top airline technologies; compared results from Full-Service Carriers and Low-Cost Carriers and devised a report of the findings, distributed to airline customers • Coordinated customer enablement programs including 22 public training, 8 private training, 2 Digital Innovation Programs, and 3 Executive Briefing Center sessions Show less

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  Salesforce

  May 2020 - Aug 2020

  Associate product manager

  - Led an agile scrum team of engineers by coordinating daily standups to build a headless e-commerce application that leverages GraphQL to enable seamless integrations with multiple commerce platforms- Coordinated with developer experience team to review whitepapers and devise best use cases for implementing a headless architecture that incorporates Commerce APIs and Mulesoft API gateway integration to facilitate adoption for existing and prospective customers- Conducted market research focused on hyperconnected customer behavior to deliver a business rationale for Google Assistant to the existing Salesforce commerce platform to achieve a higher adoption rate and prevent attrition risk for existing customers- Managed a backlog with detailed user stories and feature requirements to increase transparency across the organization and get feedback about potential improvements to the application Show less

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  당근마켓

  Jan 2021 - Jul 2021

  Global product manager

  - Spearheaded successful global expansion of a C2C app: Launched in 72 communities across 4 countries, resulting in a 3x increase in monthly active users since launch.- Defined and achieved product-market fit: Utilized A/B testing, retention analysis, user research, and usability studies to validate hypotheses and inform product decisions.- Identified and resolved key user activation bottlenecks: Improved location sharing and phone verification features, leading to a 60% increase in activation rates.- Enhanced user engagement through app feed personalization: Implemented a machine learning algorithm to analyze user behavior, leading to increased engagement and relevant product recommendations.- Established a data-driven product culture: Collaborated with local PMs to implement tools like Jira, Kanban, Atlassian, and Figma, fostering effective product development and collaboration. Show less

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  Salesforce

  Jul 2021 - now

  • Senior Product Manager

    Aug 2023 - now

  • APM

    Jul 2021 - Aug 2023