Omar Hilal

Experience

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  Naouri Group

  Jul 2005 - Dec 2008

  Sales Executive

  - Develop sales plans, promotion activities and managed shipping sales cycle effectively.- Maintain existing clients and to attract new ones.- Ensure prompt responses to customer inquiries and resolution of shipping service issues.- Target strategic sales leads in order to achieve sales targets with profitable revenue.- Manage accounts services & Monitor customers’ preferences to determine focus of sales efforts.- Update customers with latest changes on sailing schedules, market rates & bookings.- Develop relationships with network agents, principals and clients through developing trade lanes, - Visits and proper follow up to ensure completion procedures of booking and loading.- Prepare proposals & sales contracts, introductory packages, quotations & shipping agreements.- Report sales activities and provide relevant management information Show less

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  Saudi Bin Ladin

  Dec 2008 - May 2016

  Logistics Manager

  - Develop and enforce logistics policies and procedures in coordination with HR.- Prepare the budget for the Logistics department.- Assess asset investments required for logistics operations.- Set logistics strategy including approach towards insourced and outsourced services.- Manage all transport related activities for material and equipment.- Negotiate, engage and manage closely 3rd party service providers (e.g. transportation & Shipping services, warehousing services, mobilization services).- Ensure completion of all Import/Export documentation in compliance with Saudi Customs regulations and ensure timely delivery at projects sites.- Manage inventory and flag inventory replenishment needs to Procurement.- Coordinate closely with Procurement regarding material available in the warehouse and timely delivery at projects sites and clients premises. - Plan and handle the disposal of obsolete material.- Oversee labor camps logistics and Perform build vs. rent option for every new project requiring a temporary camp.- Review “Buy vs. Lease” analysis of portacabins for projects.- Oversee the performance of the warehouse, transportation, shipping and mobilization service providers performance.- Coordinate with project managers for logistics requirements (current and pipeline). Show less

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  Naouri Group - Evergreen Line

  Jun 2016 - May 2024

  Deputy Executive Manager/ Customer Service Manager

  Full responsibility for customer services functions by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import areas. A primary point of contact for customers, and customer advocacy internally in Sea Land and customer services field.  Fully responsible for customer satisfaction, own and manage all customer facing activities. Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups, parties and authorities to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership. Monitor agreed service levels of achievement, and identify root cause when targets are not met, advise management of potential service failures and / or trends. Work actively with other internal departments and Sea Land offices in other worldwide regions.  Supervise the process of handing in the delivery orders to the clients including and not limited to checking Original B/L’s and original documents. Develop periodic reports related to the activities of the section as well as Lifting & volume Statistics reports.  Conduct performance management activities to subordinates and manage the process of ensuring objectives are being met as planed Show less

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  Naouri Logistics

  Jul 2024 - now

  Shipping Director