Usani McElvain

Experience

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  United States Postal Service

  Mar 1999 - now

  Must identify potential and actual weaknesses with the mail-delivery process, then develop adequate solutions quickly and efficiently.Must exhibit communication skills, as supervisors often write reports and speak to the public on behalf of the Postal Service.Must supervise carrier activities such as workload and work hours to meet service requirements for the station.Involved in driving observations to ensure carriers were following safe driving practices and mail delivery.Ability to create work schedules, conduct regularly performance reviews and tasks with resolving customer complaints.Ability to engage to have an effective team building relationship with your employees, co-workers and staff.Trains new employees to ensure quality service. Show less Displays excellent oral communication skills for speaking directly with the public, providing information and selling products and services.Exhibits professionalism and a strong work ethic for ensuring that mail gets delivered on time and in a friendly, courteous manner.Shows strong organizational skills for making routes as efficient and quick as possible.Demonstrates the ability to work long hours in all kinds of weather, standing on feet and walking many miles per day regularly.Displays the ability to perform and work well with very limited supervision.Can use and understand various documents, particularly when it comes to understanding when a signature is necessary or when cash should be collected upon delivery. Show less

  • Customer Service Supervisor

    Oct 2019 - now

  • City Carrier

    Mar 1999 - Sept 2019
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  National Association of Letter Carriers

  Jan 2013 - Apr 2019

  Union Representative

  Understanding the union policies, company policies, and the collective bargaining agreement.Serving as a facilitator and mediator between management and union members.Enforcing the contract between the union and the employer.Being available to hear grievances by co-workers and working with management team to resolve them.Writing up, filing, and investigating an employee's grievance.Maintaining files and records.Being knowledgeable about Robert's Rules of Order when conducting meetings.Supervise the shop stewards in the branchWorks to assure that letter carriers are safe from the many hazards they may confront while doing their jobs.Staying current on knowledge and skills by attending conferences and seminars.Greeting new employees, helping them get organized in their new position, and encouraging them to join the union or participate in union activities. Show less