Milena J.

Experience

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  高雄市立寿山国民中学 Kaohsiung Municipal Shoushan Junior High School

  Sept 2014 - Oct 2014

  Assistant Teacher

  · 2-month internship as a teacher assistant· assisted teachers during English classes· prepared class materials, exercises and activities· conducted Polish culture classes

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  林示国际顾问有限公司 Lin's International Consulting Co., Ltd.

  Aug 2015 - Jul 2017

  International students' office manager; Event coordinator; customer service

  · managed international students official documents and applications (preparing dormitory contracts, collecting documents for visa and insurance application)· managed groups of new students and provided help wth current students' issue· provided written and oral translations within the scope of Polish, English and Chinese· provided very good customer service· managed dormitory issues (preparing contracts, setting up new students, recruting new employees, cooperating with dormitory employees, dealing with current tenants and employees issues)· contacted dormitory supply and service companies (price and contract negotiating, cooperating in dealing with current dormitory issues)· prepared monthly income and usage reports of the dormitory according to official documents· worked on and assisted in company projects· conducted meetings with company board and other employees Show less

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  MoneyGram International

  Nov 2018 - now

  -Analyzing Compliance data and conducting additional investigations on AML, Sanctions, ECDD transactions and alerts, running quality checks on dispositions and decisions taken, providing necessary feedback and advising on corrective actions, identifying and reporting unusual trends and suspicious activity-Reviewing closely Compliance related calls and running quality checks, analyzing, providing feedback and advising on corrective actions regarding Customer Service-Reviewing existing procedures based on observed trends and taking ownership of necessary procedure and guideline changes within Compliance LOBs with main focus on AML, Sanctions and ECDD-Taking ownership of Compliance related tasks and providing necessary support to the team-Training and assisting new QA analysts in Compliance internal policies, KYC procedures and ECDD processes-Conducting call searches for multiple departments across the organization, providing and timely reviewing assigned reports-Leading calibration sessions, dispute meetings, and trend discussions with supervisor groups and outsources teams within Compliance LOBs-Leading Compliance related projects and taking ownership of AML, Sanctions, ECDD, KYC related queries with cooperation of Compliance, Business and other teams as well as supervisor groups and outsourcers’ leaders-Cooperating with team members on reviewing assigned cases and reports to ensure on correct and best approach for scenarios presented Show less -Monitoring and evaluating new hire and existing employee calls during agent training and production period-Providing feedback to new hire and existing employees via the evaluation process, advising on correct processes to follow and corrective actions as per documented guidelines, internal and external regulations-Analyzing data and conducting additional investigations on transactions and alerts, providing feedback regarding alert dispositions and customer experience mainly within Compliance LOB and AML, Sanctions and ECDD alerts.-Cooperating with team members on reviewing assigned cases and reports to ensure on correct and best approach for scenarios presented-Attending trainings regarding AML, Fraud prevention, Transaction Due Diligence, ECDD, Sanctions and other Compliance related topics-Attending calibration sessions, trend discussions and leading meetings with Business owners, supervisors and outsources’ teams regarding Compliance related topics-Taking ownership of Compliance related tasks and providing necessary support to the team-Conducting call searches for multiple departments across the organization, providing and timely reviewing assigned reports Show less

  • QA Analyst III

    Aug 2024 - now

  • QA Analyst II

    Feb 2021 - now

  • QA Analyst

    Nov 2018 - Feb 2021