Jeremiah Houle

Experience

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  Indiana University

  Aug 2015 - May 2017

  Assistant Supervisor

  Facilitate and oversee Intramural activities in cooperation with officials, supervisors, and other students.

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  Fort Wayne Metals

  May 2016 - Jun 2017

  Materials Laboratory Testing Intern

  Testing medical grade wire to ensure its performance.

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  Insight Global

  Jul 2017 - May 2018

  Technical Recruiter

  Insight Global is a national staffing and services company that specializes in sourcing information technology, accounting, finance, and engineering professionals, and delivering service-based solutions to Fortune 1000 clients. Insight Global completes more than 33,000 placements annually in short-term, long-term, contract-to-hire, and direct placement positions through our network of more than 43 regional offices across the U.S. and Canada. The company has been ranked one of the fastest growing staffing firms for the past 10 consecutive years, and named the 3rd largest IT staffing firm in America by Staffing Industry Analysts for three consecutive years. We offer unmatched customer service by developing an in-depth understanding of client needs, providing qualified professionals, and tailoring managed services solutions for large projects, which allows clients to focus on expanding their business and achieving their goals.2017 – Fastest-Growing Private Companies in America as a 10 time honoree– Inc. 5000 2017 – Best Workplaces for Consulting & Professional Services – Fortune 2017 – Best of Staffing Client Award – Inavero2016 – Top 10 Most Popular Companies for Recent Graduates – LinkedIn Staffing Industry Analysts- 2017 – 3rd Largest IT Staffing Firm & 13th Largest Staffing Firm 2017 – 9th Largest Finance and Accounting Staffing Firm 2016 – 3rd Largest IT Staffing Firm & 12th Largest Staffing Firm2015 – 3rd Largest IT Staffing Firm & 14th Largest Staffing Firm2014 – 4th Largest IT Staffing Firm & 19th Largest Staffing Firm2013 – 6th Largest IT Staffing Firm & 19th Largest Staffing Firm2012 – 8th Largest IT Staffing Firm & 20th Largest Staffing Firm2011 - #5 Fastest Growing & 9th Largest IT Staffing Firm 2010 - #2 Fastest Growing & 9th Largest IT Staffing Firm2009 - #4 Fastest Growing & 14th Largest IT Staffing Firm2008 - #4 Fastest Growing IT Staffing Firm2007 - #1 Fastest Growing IT Staffing Firm2006 - #1 Fastest Growing IT Staffing Firm Show less

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  ScribeAmerica

  Mar 2019 - Mar 2020

  • Chief Scribe

    Aug 2019 - Mar 2020

  • Provider Scribe at ScribeAmerica

    Mar 2019 - Aug 2019
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  Availity

  May 2020 - Oct 2022

  As a CSM, I serve as a trusted advisor to premier RCM clients driving retention, renewals, adoption, customer satisfaction and growth. I work with clients to understand their needs and map Availity's solutions and best practices to their goals. At the same time, I work cross functionally with other teams to ensure that the products and solutions are delivering value to clients. Any technical issues and/or product training needs are surfaced early, tracked and resolved through the appropriate channels leaving more time to spend on research, consulting and developing client relationships. Show less As Team Lead I am responsible for working closely with and providing ongoing technical support to a team of Client Service Representatives who are tasked with resolving all Web and EDI issues that are identified by providers or payers via a high volume call center. I monitor Client Service Representative's performance which includes quality measures along with soft skills training. I assist in the development of customer support documentation as needed and interact closely with other team members within my organization to provide the highest quality of customer service. Show less

  • Client Success Manager

    May 2022 - Oct 2022

  • Technical Client Service Team Lead

    Mar 2021 - Sept 2022

  • Technical Client Service Representative

    May 2020 - Mar 2021
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  Tableau

  Oct 2022 - now

  As a TAM I navigate the whole support experience for enterprise level customers. We are a dedicated resource who will work on the customers behalf to ensure quality of service and advice from Salesforce experts; turning the customer's vision into value. This includes strategizing and managing projects for customers' key events and other business activities, providing change management for new features and releases, tracking overall service efforts and key outcomes through Action Plans, and delivering executive reviews and feedback including strategy plans, retrospectives, and quarterly business reviews. Our support model encompasses a 24/7 Proactive Services program where we ensure adequate attention is given to customer cases and escalations by leveraging analysis and insights to provide proactive risk mitigation. Show less

  • Signature Customer Success Manager

    Aug 2024 - now

  • Associate Technical Account Manager

    Oct 2022 - Jul 2024