Hellen De Goveia

Experience

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  Super Seedlings

  Apr 2007 - Feb 2010

  Manager/Nursery Stock Grower

  - Manage 20 staff in wholesale nursery.- In charge of growing all seedlings, perennials, shrubs and trees for winter and summer production.- Monitoring the production process from sowing to end product to ensure that quality plants are produced.- Part time running of the office which includes invoicing, statements using pastel payroll, organize driver deliveries. Customer liaison with Landscapers and nurseries.- Ordering soil mixes, insecticides, fertilizers, planting bags & trays necessary for the production of seedlings and plants.- Supervising spraying of herbicides and insecticides.- In charge of the weekend roster and annual leave.- Processing of staff loans.- Respond to website queries.- Assist and advise with plant queries from customers.- Receiving and checking of all seed and plug orders from suppliers.-Ordering of any additional seed and plug orders as and when required.- Responsible for organizing maintenance of tractor, glasshouses, tunnels etc. Show less

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  Nicolas Plants

  Feb 2010 - Nov 2010

  Assistant Manager

  Initially supervised 10 staff members at 4 Arrows wholesale nursery which is part of Nicolas plants. Then moved to Nicolas plants retail nursery to assist Manager.- Ordering of planting bags, insecticides, fertilisers etc.- Ensure all cuttings and weekly planting schedules are up to date.- Ensure good hygiene in growing tunnel, weekly fertilizing, relevant spraying for stock planting bags and cuttings.- Receiving and checking of incoming stock from suppliers and various plant stock holding farms for Nicolas plants. Ensure all plants packed into correct areas.- Supervising pruning, fertilizing, weed control, watering and weeding of all ground covers, perennials, shrubs and large trees.- Input of monthly register for salary purposes.RETAIL:- Ensuring that all plant stock is packed into correct areas, check quality of plants, labeling, pricing, specials.- Assisting in the running of the office which includes invoicing (Pastel) deliveries and telephonic customer queries.- Receive, check, and price all stock orders coming into nursery.- Assist and advise customers and landscapers with orders.- Assist with till operation and cash up. Show less

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  Gardenshop Edenvale

  Aug 2011 - Jan 2016

  Store Manager

  New branch opening with total responsibility for branch with emphasis on the following areas:Personnel (13 staff members)Financial reporting and control (Monthly reports)IT Maintenance (server/till points/Office equipment)Stock maintenanceReceipts and dispatch controlCustomer information centre (banking/customer requests/queries)Buying of all products for the Store

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  Gardenshop Parktown North

  Jan 2016 - Jan 2018

  Asssitant Manager

  ​ Experience Occupation Customer Interactive ManagerJan 2017 to dateInformation DeskWeekly follow up on customer requests and feedback as stock comes in.Coordinating daily customer deliveries.Dealing with customer plant queries, advise on plant care and spraying program for all infected plants.Telephonic orders and customer quotations.Switchboard operation, control of tea/lunch roster.Updating of customer reward cheque usage and advising cashiers of outstanding reward cheques for customers.TrainingInformation, cashier and sales staff training on new promotions, discount voucher and Garden Reward cheque implementation.Group training on all Facebook, email communication from Head office to customers.Garden CentreResponsible for quality checks for various areas in the garden centre, i.e. batching, labelling, re-planting of broken bags, plant quality, write-offs, signage, spraying, feeding, pruning and merchandising of all plants.Cash-upPreparation of tills for opening and closing of store.Topping up of Marketing material and stationery at till points.Reports and daily cash up day end. MarketingCo-ordination of the Parktown branch marketing to increase awareness to the store. e.g. d6 communicate with schools in the area, advertising in school magazines, local magazine advertising awareness, sponsoring of community pavements, involved with sponsoring various associations e.g. LHRA, PNRA, charities etc.Co-ordinating donations for various companies e.g. Spring Day, Arbor Day, Gardening Festivals etc. Show less

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  GardenShop Broadacres branch

  Feb 2019 - Sept 2020

  Retail Store Manager
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  Leroy Merlin

  Sept 2020 - Apr 2021

  Head Of Department

  Head of Department - Garden & Landscaping