Mackenzi Dugan

Experience

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  The University of Alabama

  Sept 2017 - Dec 2020

  Assisted the football program with all recruiting operations including campus tours/visits, home gameday visits, and miscellaneous data entry.● Managed applicant pool, utilizing campus administrative software and ongoing strategic communication, including in-person appointments, phonecalls, direct mail, email, and social media, all to encourage an application for admission and ultimately enrollment● Planned, directed, and evaluated the daily operational aspects of the college-sponsored NCAA Division I Football program.● Supervised and trained new interns starting in January of 2018.● Assisted with outreach, recruitment, and selection of students in accordance with admissions and the NCAA and implemented recruiting strategies.● Advised student-athletes toward academic progress and NCAA eligibility standards. Show less Utilized cold and warm calling, and personalized sales techniques to sell season tickets, club suites, and alumni memberships to returning, and new clients for football, baseball, basketball, and softball, exceeding annual targets by an average of 24%.Attended in-person events to create a personal connection with clients.Assisted clients over the phone, email, and in person with all their athletic department needs.Collaborated with the marketing team to create strategies to increase ticket sales and retention. Show less

  • Game Day Production Intern

    Jun 2020 - Dec 2020

  • Recruiting and Operations Intern

    Dec 2017 - Dec 2020

  • Ticket Sales Representative

    Sept 2017 - Jun 2020
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  Beto for Texas

  Nov 2017 - Nov 2018

  Responsible for engaging with various stakeholders to foster collaboration, implement effective strategies, and drive community outreach initiatives.Partnered with organizations, planned community events, and stayed updated on current events and public policy to enhance outreach efforts.Managed and analyzed data related to the campaign's outreach efforts, and developed strategies to optimize field operations.Centralized our organization communication system, moving everything to Google Workspace to improve efficiency. Conducted market research and analyzed data to identify target demographics and key issues.Consulted with other county social outreach employees monthly to compare social media data and make a plan on how to improve our numbers. Show less

  • Content Editor Assistant

    Jan 2018 - Nov 2018

  • Social Outreach

    Nov 2017 - Nov 2018
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  Crimson Tide Productions

  Jan 2018 - Jun 2020

  Producer

  Supported Coordinating Producers, Highlight Producers and Associate Producers with the production of live or taped studio shows.Posted game day recaps on our blog, and Twitter. For all 15 sports offered at Alabama. Researched, writes and disseminates ideas for future content elements on ESPN platforms.Provided timely, accurate and complete delivery of multimedia elements and publishes to various platforms.Developed relationships with various networks to obtain material to support show needs. Show less

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  WVUA 23

  Jun 2018 - Dec 2020

  Generated story ideas, maintained, and organized relevant documents. Covered stories on government, education, religion, crime, sports, and local events. Also worked as impromptu Tuscaloosa beat reporter for the Crimson White, a 14,000-plus circulation daily paper. Providing breaking news coverage when needed. Managed multiple aspects of the content creation for the news station that appeared in print, online, and on social media.Assisted in writing, copy editing, researching and coordinating sports programming and other content. Show less

  • News Producer

    Dec 2019 - Dec 2020

  • News Editor

    Jun 2018 - Dec 2019
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  The Walt Disney Company

  Jan 2019 - May 2019

  Sales Professional Intern

  Supported business strategies that educate, inspire and inform.Voted internship leader by my peers, making me the go to person for our program. Reported weekly market activity based on feedback from internal partners, and identified potential opportunities to increase ticket sales.Served as a point of contact for both internal and external clients, providing customer service assistance.Fostered positive relationships with frontline ticket sellers and other guest-facing roles within the Central Florida marketCreated meeting outlines, increasing participation and attendance by 45%. Show less

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  Beto for America

  Feb 2019 - Oct 2019

  Social Media Editor

  Coordinated the launch and managed all of the Beto for America social sites and website. Combined strategy with innovative image to create consistent voice through media channels.Analyzed and delivered data related to social growth on a weekly basis to the marketing team.

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  School District of Clay County

  Jun 2021 - now

  ● Observed and assessed student performance and kept organized, thorough records of progress.● Developed engaging course plans to meet academic, intellectual, and social needs of students.● Assisted students in course registration, progress checks, and mentorship.● Applied progressive teaching principles to students, improving standardized test scores by at least one full point.● Collaborated with other staff members to plan and schedule lessons promoting student engagement.● Communicated with parents and guardians to ensure a safe and productive learning environment at home. Show less Responsible for full-cycle recruiting and hiring teachers, teaching assistants, substitutes, and staff.● Worked with Recruiters/Account Teams on staffing needs for the district to maintain an up-to-date, confidential, and secure database of employeerelations case records.● Verified credentials and provided background checks as required by the county, and the state of Florida.● Responsible for managing leave claims, scheduling, and managing attendance records.● Handled onboarding, scheduled training, and attended new hire meetings with newly hired staff.● Monitored, and oversaw retiree medical enrollment, and pension payment setup.● Prepared retirement packages, advocated for employees during the retirement process, and developed resource documents for employeesenrolling in Medicare, Social Security, and VA benefits. Show less

  • Long Term Sub Teacher

    Dec 2021 - now

  • Human Resources Coordinator

    Jun 2021 - Aug 2022
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  Atlanta Hawks

  Mar 2023 - May 2023

  Virtual Sales Academy