Joanna Petkova

Experience

• 

  EM-2 Ltd

  Jan 2017 - Jan 2020

  Customer Service Team Lead

  - A full range of sales, service, and operational KPIs- Maximising sales through effective staff distribution and high standards- Ensuring an appealing customer experience

• 

  Tenis Ltd

  Jan 2020 - Jan 2021

  Team Lead Manager

  - Training staff to successfully follow procedures and operations- Maintaining safety and quality standards- Keeping customers satisfied and handling complaints- Planning and organizing schedules

• 

  CVC Courier Company Ltd

  Jan 2021 - May 2023

  - Customer-focused approach- Be extremely responsive to customer needs- Recognize customer concerns and effectively communicate solutions - Engaged and supported my team in making sure they had the propertools and systems to accomplish day-to-day tasks- Worked closely with other departments to ensure excellent service

  • Team Lead Manager

    Dec 2021 - May 2023

  • Account Specialist

    Jun 2021 - Dec 2021

  • Customer Service Support

    Jan 2021 - Jun 2021
• 

  Lepenets Ltd

  May 2023 - Dec 2023

  Business Partner & Service Manager

  Working closely with the CEO to ensure excellent operations of the company.

• 

  KMP Build ltd

  Jul 2024 - now

  Project Manager

  Key Responsibilities:Lead the planning, execution, and delivery of the FIX mobile app project, ensuring alignment with construction industry requirements.Coordinate cross-functional teams and stakeholders, ensuring timely communication and task execution.Manage project scope, budget, and timeline using Agile methodology.Identify and mitigate risks, ensuring smooth project progression.Maintain project documentation and provide regular updates to senior management.Foster collaboration and problem-solving within the team. Show less