Ujjwal Kishore

Experience

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  JBM Group

  Jan 2016 - Jun 2016

  Mechanical Engineering Intern

  - Involved in the studying of JBPS, checking of BOM, improvising movement of BOP (Bought Out Products), Preparing Vendor Critical Systems Sheets for various products and processes.

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  American Express

  Jul 2016 - Aug 2017

  TCPS ANALYST (Risk Operations and Servicing)

  - Performing quality checks, risk assessment and providing root cause analysis for various exceptions.- Potential risk identification to the products and performing necessary analysis for its prevention.- Prepare MIS Reports for daily work, monthly settlements, and team performance on a regular basis.- Partner retention of contract & involved in massive scrub of the account inventory decommission project.Highlight: Received WOW Factor award for 2 consecutive months for showcasing excellent performance & received Star of the Month award for building excellent client relations and outstanding behaviour Show less

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  Cvent

  Sept 2017 - Jun 2018

  Associate - IT Corporate Systems (Sales Operations)

  - Working for the Lead and Territory team under the IT Corporate Systems department- Responsible for managing lead flow from Mktg. Campaigns in Salesforce.com- Working on Data Management tools to manage and monitor lead flow in Salesforce.com- Handling Salesforce.com Data Mgmt./Reporting requests from Sales & Marketing teams- Ensuring Campaign Data governance- Task creation and task assignments for the campaigns initiated by the marketing dept.- Analysis of Campaign responses and converting them into effective Sales intelligence- Handling Adhoc Requests from Marketing teams for the Campaigns launched- Testing and Quality checks for the Informatica team - Creating process Docs and templates related to the task assignments to the sales team Show less

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  Indian Institute of Management Kashipur

  Jun 2018 - May 2020

  MBA Student
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  Iimjobs.com

  Apr 2019 - May 2019

  Summer Intern-Product Marketing

  iimjobs.com is an exclusive online recruitment platform for middle and senior management positions in India. With over one million registered professionals, iimjobs.com focuses on providing premium job opportunities and an enhanced job seeking experienceDuring my internship, I undertook various responsibilities:• Product Launch: Orchestrating the successful launch of the company's new feature "Stories."• Marketing Campaigns: Implementing mailers and drip campaigns using automated marketing tools.• Campaign Management: Analyzing overall content traffic and email campaign reports to drive continuous improvement.• Google Analytics: Conducting data analysis through Google Analytics to assess website performance using website trackers.• Performance Reports: Generating performance reports for clients, calculating CPC, CPE, CPM, and CTR, and providing recommendations for improvement.• Market Research: Conducting primary and secondary research to design effective internal and external campaigns for the products.• Content Creation: Developing external-facing brand assets for social media marketing, including corporate films, audio visuals, content formulation, client success stories, and video job descriptions for employer branding.• Product Evangelism: Scaling and promoting new initiatives for company products and features.• Cross-Functional Collaboration: Collaborating with Account Managers to understand customer pain points and enhance customer experience. Show less

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  COSO IT - A Big Data & AI Company

  May 2020 - May 2020

  Management Intern

  COSO IT was founded with the basic organizational goal of providing excellent products and services in Big Data and Analytics.As an intern in the Product team, I spearheaded the cost-effective launch of a new product in the markets of India, USA, and Brazil..• Go-to-Market Strategy - Formulated an effective Go-to-Market Strategy to facilitate the successful launch of an online education platform in the markets of India, USA, and Brazil.• Market Research - Conducted comprehensive market research to identify optimal approaches for product introduction across diverse markets.• Marketing Campaigns - Developed and executed multiple targeted drip campaigns for product promotion in India, USA, and Brazil.• CRM Platform Integration - Streamlined campaign launches by integrating them into the ZOHO CRM Platform.• Campaign Performance Analysis - Monitored and analyzed the performance of marketing campaigns to optimize results.• Instructor Onboarding - Conducted extensive research to identify and onboard qualified instructors for the platform.• Pricing Model - Crafted a strategic pricing model for the educational products.• Webinars - Orchestrated and hosted engaging webinars to guide clients through a seamless transition to the online education platform. Show less

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  IBM

  Sept 2020 - Nov 2022

  Product Owner

  Spearheaded the delivery of a digital transformation, automation, and change management program for a prominent bank/financial institution.• Product Development - Led concept-to-launch of a commercial banking platform, resulting in over $6M+ in revenue.• Growth Achievement - Headed the launch of 25+ product features to Go-Live, achieving 5X growth in monthly transaction volume.• Agile Methodologies - Delegated creation, design, & delivery of a self-onboarding Corporate API portal using Scrum methodologies to achieve scalability & improve customer journey, reducing TAT for new customer onboarding from 6 weeks to 2 hrs.• Cross-Functional Leadership - Led a 10-person cross-functional team from product conception, launching MVPs, to Go-Live and product lifecycle management, managing multiple sprints of project delivery and managing Product Backlog.• Solution Optimization - Performed Proof of Concept (PoC) to find the optimum platform solution for API integration (JSON, REST, XML, SOAP) and recommended approaches to reduce redundancies and implement product enhancements and new functions.• Quality Assurance - Supported QA Testing to validate the product launches, while ensuring accuracy & validity of the same.• Pricing Strategy - Created a service-catalogue based pricing strategy based on 10+ parameters, allowing for rapid cost calculation.• Stakeholder Engagement - Conducted user interviews and product demos with C-level stakeholders, converting business understandings into technical requirements managing the entire software development lifecycle.• Technical Documentation - Prepared requirement gathering documents, Business Requirement Documents (BRD), Product Change Requests (PCR), Task Progress reports, Work & Cost Breakdown Structure.Highlight: Received Recognition from Managing Partner for exemplary contribution in Q4 2021 Show less

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  IndiaMART InterMESH Limited

  Nov 2022 - Apr 2023

  Product Manager | Product Marketing

  IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers.In my role I was managing the product development and product marketing activities for the Enterprise Solutions vertical which specifically targets big brands with over INR 100 Cr revenue.Responsibilities:• Product Management - Designed the core enterprise product, Pricing Strategy & Go-To-Market strategy for new business acquisition, resulting in an overall incremental business of 21%.• Data Analytics - Collaborated with category managers to increase traffic, after analyzing the traffic flow, leading to a 35% increase in overall category traffic.• User Experience - Spearheaded UI/UX (User Experience & User Interface) development initiatives, striving to increase user engagement with the introduction of new product insights, resulting in a 10% increase in user engagement.• Growth Strategy - Accelerated the Product Growth, with data-driven decision-making for the product to reach the next level of scale, impact, and profitability and led to a 20% YoY revenue growth.• Google Analytics - Identified gaps and compared performance metrics utilizing Google Analytics to track progress, enabling a 5% reduction in the overall cost of customer acquisition.• Cross-functional Collaboration - Worked with cross-functional teams in understanding the product-market fit in a B2B ecosystem of key decision-makers of leading companies of India.• ROI Optimization - Analyzed challenges faced by clients and enabling them with the right platform knowledge to maximize their ROI.• Stakeholder Management/Enagement - Sharing case studies, industry reports, and engagement dashboards with C-Level suite, tracking crucial business metrics for platform enrichment and new product addition.• Account Management - Assisting the Account Managers and Sales team in comprehending client requirements and delivering tailored product propositions. Show less

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  Transreport

  Oct 2023 - Mar 2025

  Product Owner | Business Analyst

  Working on Passenger Assist UK Rail, an innovative technology enabling disabled passengers to book and manage assistance requests across the UK Rail network.Passenger Assist Staff App (B2B SaaS)-• Digitised B2B staff-facing solutions, replacing manual processes through effective change management, increasing active accounts by 152%, and streamlining operations.• Managed end-to-end product lifecycle for 6+ new B2B features across web and mobile, collaborating with engineering, design, marketing & business teams, improving efficiency for 24 TOCs and 45,000+ station staff across ~2,700 stations.• Led the development and integration of Passenger Assist (PA) APIs with retail platforms, streamlining assistance requests during ticket purchases, driving 5% of total bookings while reducing manual workload.• Spearheaded development of a passenger profile feature, enhancing staff coordination and visibility for on-demand assistances, leading to a 10% increase in new passenger profile creations.• Built a bespoke booking feature, enabling personalised assistance requests, contributing to 10% of total bookings in the first quarter post deployment, enhancing customer satisfaction and streamlining booking processes for complex travel arrangements.• Transitioned developer-dependent functionalities to Administrate, empowering the admin team with self-service tools, reducing onboarding time by 95% (from 2 hours to under 5 minutes).Passenger Assistance App (B2C)-• Maintained a 4.8/5 Google Play rating, leveraging user insights & feedback to drive feature enhancements and user-focused updates, leading to a 5% MoM increase in downloads.• Developed an MVP for aviation in collaboration with Heathrow Airport, integrating flight data into the passenger assistance app, improving end-to-end passenger connectivity, cutting passenger wait times by 50%.• Launched 3 B2C features, enhancing UX based on Web Content Accessibility Guidelines (WCAG) for passengers with accessibility needs. Show less

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  Worldline

  Apr 2025 - now

  Product Owner - MaaS