Ben Morris

Experience

• 

  One Stop Stores Ltd

  Oct 2011 - Jun 2012

  Shift Manager

  Responsible for running the store in the manager’s absence including opening and closing the store. Maintaining a high level of product availability throughout the store to maximise sales. Meeting multiple daily deadlines for everyday routines. Money handling responsibilities including banking, safe checks, cash lifts and filling/emptying the ATM. Key holder and emergency contact.

• 

  The Range

  Jun 2012 - Feb 2013

  Department Supervisor

  Supported the Department Manager to ensure daily targets were achieved. Maintained excellent product availability to maximise sales. Responsible for motivating a small team and delegating tasks to efficiently achieve daily objectives. Administrative duties including stock analysis, chasing of deliveries and resolving supplier issues and stock requests. Delivered strong customer service both on the shop floor and over the phone.

• 

  Wren Kitchens

  Feb 2013 - Jan 2014

  Store Administration Support

  Provided administrative support to the store and its teams in the form of daily and weekly reports. Assisted customers with ad-hoc queries. Greeted customers, identifying their needs then introducing them to a kitchen/bedroom designer. Supervised deliveries, organising stock for collection or delivery from the store via a local courier. Generated sales and ordering remedial kitchen/bedroom components.

• 

  BIG Warranties

  Jan 2014 - Aug 2015

  Handled claims cases from ‘First Notification of Claim’ through to settlement across 4 different brands. Dealt with ad-hoc customer queries whilst maintaining a high standard of customer service. Identified and declined fraudulent claims. Provided technical support for a wide range of home appliances. Processed business invoices from both appliance repair engineers and large national retailers. Provided on the job training for new employees. Provided support for the Customer Service team. Contacting customers who were in arrears on their insurance or maintenance plans to bring their accounts up-to-date. Also responsible for retaining business and minimise cancellations of plans. Telesales - selling insurance and maintenance plans for home appliances over the phone to cold leads.

  • Claims Coordinator

    Aug 2014 - Aug 2015

  • Retentions Specialist

    Apr 2014 - Aug 2014

  • Sales Representative

    Jan 2014 - Apr 2014
• 

  Beyond Retail (UK)

  Aug 2015 - Jul 2024

  Responsible for setting and evolving Beyond Retail's L&D strategies. Working very closely with all departments to help identify and address L&D needs, and to measure the success of our actions to help facilitate improved decision-making in the future.Leading our People Development team - building enjoyable and impactful learning programmes for leadership development, product expertise, and personal and professional development whilst championing a culture of continuous learning and development. Working closely with the rest of the People & Culture team to drive a seamless employee journey, encourage and improve employee engagement and measure the success of our work and the work of others in the areas around the employee journey. Show less Managed a small team, fostering a culture of continuous learning and employee engagement at Beyond Retail. Ensured up-to-date, accessible, and standardised training content. Conducted regular reviews to identify up-skilling opportunities and process improvements. Collaborated with senior managers and departments to facilitate change plans. Provided recommendations to enhance quality and productivity. Established people excellence standards and devised strategies for knowledge and process development. Coordinated with training and recruitment software vendors. Cultivated relationships with recruitment agencies for permanent and temporary staff. Developed job specifications and defined role requirements in collaboration with other managers. Maintained a candidate pipeline and conducted interviews, using an ATS system for transparency and measurability in the recruitment process. Improved the onboarding process for all roles and departments. Show less Responsible for the Admin & Purchasing department, ensuring the achievement of its daily objectives and targets, in line with the company expectations. Supported and managed the performance of individual team members by utilising 1-2-1 meetings, regular feedback, performance reviews and on the job training/coaching. Handled supplier escalations raised within or outside of the department. Maintained strong communication with other department managers and the managing director to ensure cross-team operations remained optimal. Reported any operational issues or concerns to the managing director. Show less

  • People Development Manager

    Aug 2023 - Jul 2024

  • People Discovery & Development Manager

    Jun 2020 - Aug 2023

  • Admin & Purchasing Manager

    May 2019 - Jun 2020

  • Sales & Purchasing Administrator

    Jan 2017 - May 2019

  • Customer Service Advisor

    Aug 2015 - Jan 2017
• 

  COMPLETE ARB SERVICES LIMITED

  Jul 2024 - Oct 2024

  Office Manager
• 

  BCHA

  Nov 2024 - Jan 2025

  Learning And Development Specialist
• 

  Just Move In

  Feb 2025 - now

  Sales Coach & Trainer