TARUNDUTTA SHARMA

Experience

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  Maersk Container Industri AS

  Jan 2005 - Jan 2010

  Customer service
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  Maersk Line

  Apr 2005 - Aug 2010

  Customer Service

  Worked in MAERSK LINE as Officer - CUSTOMER SUPPORT Imports - 1 year (16th March 2009 to 6th Aug, 2010)* Handling PAN INDIA Import customer service.* Ensure to deliver second to none service to our clients, operational excellence and reliability, as well as cost and income optimization.* Single point of contact for local as well as overseas customers, destination offices, key-clients, yards, CFS ( container Freight Station ) , port.* Ensure following are in place, complete & up-to-date for accounts handled:Standard Operating Procedures Shared Service Centre (back-office) Internal Operating Procedures India Specific Internal Operating Procedures* 100% adherence with regards to timeliness and accuracy in complying with customer's requirements.* Ensure that all new and existing customers are kept updated on the company policies and client's requirements through vendor letters which are e-mailed periodically to vendors.* Ensure second to none data quality.* Handling recovery charges for damage containers , Freight and local charges* Handling Customers query on mails and Phones Maersk Line, Mumbai Export Customer Service (4th Mar 06 to 13th Mar 09)* Training for new recruits*Allotting booking to customer as per their request on Maersk line website.* Assisting customers with their day today queries* Sales support to ensure no loss of business when Sales colleagues are on sales calls* Co-ordination with port operations team to ensure hassle free loading of containers* Co-ordination with Principals with respect to the routings, rates, space availability* Audit invoices to ensure accuracy and avoid loss of revenue* Appreciation for highest booking confirmation productivity* Back up for the team leader; Attended to calls from customers regarding b/l details, vessel details and schedule, transit time, local charges.* Assisting the customer service teams in adhoc tasks Show less

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  MSC Agency (INDIA) Pvt. Ltd.

  Aug 2010 - Mar 2016

  TARUNDUTTA .D. SHARMA

  Worked with MSC Agency (INDIA) Pvt. Ltd. as a Deputy Manager.Work Profile: To supervise all CSU members, this includes ensuring they are performing their job duties correctly, arriving on time and working efficiently. Takes care of the customer service that is provided by the company.Interact with customer if he is not satisfied or confused about the product or the service, in such cases, intervene to clarify the doubts and resolve the issue.Apart from taking care of the needs of the customers, also ensures that quality service is provided to the customers.Training and development of the employees of the department to ensure that the employee possess the required knowledge regarding the ethics, expectations, rules and regulations of the job.Ensure to deliver second to none service to our clients, operational excellence and reliability, as well as cost and income optimization.Single point of contact for local as well as overseas customers, destination offices, key-clients, yards, CFS ( container Freight Station ) , port.Ensure following are in place, complete and up-to-date for accounts handled:Standard Operating Procedures100% adherence with regards to timeliness and accuracy in complying with customer's requirements.Ensure that all new and existing customers are kept updated on the company policies and client's requirements through vendor letters which are e-mailed periodically to vendors.Meet deadlines set by internal and external customers.Develop and maintain good relations with all service providers which aid and promote the business.Ensure second to none data quality.Live the company values in day to day operations.Clearing paper outstanding or system errorsHandling Customers query on mails and Phones Co-ordination with the Operations department to ensure timely movement of containers to the final place of delivery.Checks to avoid container longstandingAssisting the customer service teams in adhoc tasks Show less

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  Ceekay Logistics Private Limited

  Sept 2018 - now

  • General Manager

    Apr 2022 - now

  • Deputy General Manager

    Sept 2018 - Apr 2022