
Eslam Mohamed
Customer Care Representative

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About me
HR Supervisor - MBA
Education

Arab Academy for Science, Technology and Maritime Transport
2022 - 2024Master of Business Administration - MBA
Faculty of law - Cairo University
2011 - 2016Bachelor's degree Law
University of Minnesota - Carlson School of Management
2022 - 2022Human Resource Management: HR for People Managers Specialization
Experience

Vodafone Egypt
Oct 2016 - Aug 2017Customer Care Representative
Vodafone Ireland
Nov 2017 - Apr 2018Technical Support Representative
HSBC
May 2018 - Feb 2020CDD Analyst-Review customer profiles to identify possible patterns of moneylaundering and terrorist financing activity, ensuring compliance withapplicable internal policies and procedures and external regulations.-Review and analyze transaction activity for suspicious/unusualpatterns of activity utilizing various internal systems, reports andexternal data sources.-Quality checking, Check if the profiles that are reviewed by the teamare in line with the policy and procedures-Training the new team members Show less

ExtendMyTeam
Feb 2020 - Jul 2023Talent Acquisition Specialist-Update hiring reports and all other relevant sheets and documents.-Handle recruitment process (sourcing, filtering, scheduling interviews, interviewing candidates, and shortlisting them)-Coordinate with hiring managers to identify staffing needs and candidate selection criteria.-Source applicants through online channels, such as LinkedIn and other professional networks.-Create job descriptions and interview questions that reflect the requirements for each position.-Compile lists of most suitable candidates by assessing their CVs, portfolios, and references Show less

ATLANTIC INTERNATIONAL CORP.
Feb 2022 - Dec 2022HR Business Partner• Develop the manpower plan in coordination with top management. • Manage different recruitment channels and accounts and handle the recruitment process end to end. • Design interesting on-boarding and off-boarding sessions and processes for the new team. • Update hiring reports and all other relevant sheets and documents. • Develop the internal Human Development plan in coordination with the Centralized HR Division. • Prepare a monthly sheet for salaries (daily attendance, vacations, permits, overtime, KPI’s, penalties and rewards). • Work as the official Channel between Management & Employees. • Create the policies, processes, procedures, Performance Management System and organizational structure that will encourage a healthy work environment. • Develop and update the job descriptions for all job roles. • Handle the company performance appraisal process and manage the annual employee satisfaction survey data gathering and analysis. Show less

Arabhardware
Dec 2022 - Oct 2023Human Resources Generalist• Collaborates with departmental managers to understand skills and competencies required for openings.• Performing in-person and phone interviews with candidates• Administering appropriate company assessments whether for Basic skills or technical knowledge.• Performing reference and background checks.• Perform orientations, onboarding, and update records with new hires.• Contact external suppliers for certain benefits such as “business cards, kits, gift cards, occasional gifts, etc.”.• Generate monthly payroll and align it with the Finance Department.• Attends and participates in employee disciplinary meetings, terminations, and investigations.• Respond to internal and external HR related inquiries or requests and provide assistance.• Communicate continuously with medical insurance company for Addition, deletion, and employees' cases.• Keep up with day-to-day HR operations implementing the Company policies and procedures.• Coordinate employee development plans and performance management.• Assist supervisors in performance management procedures and KPI’s.• Schedule and follow up on the Performance management meetings (First month review, probationary meeting and KPI’s meetings)• Support in creating job Analysis for various positions.• Create HR templates if needed (HR letters, delegations, and custody forms).• Assist in organizational restructuring.• Compliance with local employment laws and regulations.• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met.• Responsible for communication and handling the requirements of the labor law office and insurance office. Show less

Alkhorayef Petroleum Company
Nov 2023 - Dec 2024Human Resources Supervisor• Liaise with the local management team by participating in periodic interactions/meetings to understand business trends/challenges and provide a wide range of relevant operational HR support to business units' needs.• Gain insights on Talent Acquisition & Development initiatives, programs, guidelines, and tools and implement when required for the local employee population.•Manage talent acquisition on a regional level, overseeing recruitment efforts in various African countries to ensure the acquisition of top talent across the region.• Assist Regional HR Manager on rewards-related analysis by preparing relevant reports/data so as to aid compensation & benefits decision-making.• Responsible for monthly payroll implementation and system implementation on Oracle, ensuring all payroll transactions are entered and maintained with the highest accuracy and efficiency.• Introduce and maintain additional employee service e.g. proper medical coverage for employees and families, letters and correspondence required by employees, booking tickets, promotional offers and discounts, etc. to optimize employee engagement.• Maintain local policies, procedures, and processes in line with corporate guidelines.• Follow all relevant Operations policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.• Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of business processes, cost reduction, and productivity improvement.• Provide assistance in the implementation of various HR-related projects, such as Oracle implementations, engagement/enablement initiatives, new legal HR mandates, diversity, etc. Show less
Licenses & Certifications

AI Copilot Diploma
Hive Analytics AcademyJan 2025
Languages
- enEnglish
- arArabic
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