Chelsea Burley

Experience

• 

  British Army

  Sept 2006 - Jul 2011

  Information System Engineer and Team Lead

  Information Systems Engineer, responsible for the supervision and delegation of jobs to a small team of people, making sure that any task is carried out to the highest standard. Also being given problems, tasked with identifying a solution and the implementation of a plan to resolve the situation.Whilst serving in the Armed Forces managed and maintained various systems including Windows Server operating systems with Active Directory. These systems were in support of up to 500+ users each. Also had the opportunity to install and configure Cisco routers as well as maintaining these routers through many problematic situations.Some of my daily responsibilities comprise of:• Daily checks on all systems to see if any errors had occurred• Making sure that all backups had run successfully using Symantec backup exec• Checking ePolicy Orchestrator to ensure that the anti-virus was up to date• Re-imaging of workstations and servers• Monitoring What’s Up Gold and reacting to any errors that occurred on the systems/routers• Daily checks on all workstations and printers to ensure no errors had occurred• Keeping good contact with my users to ensure no issues occur. Show less

• 

  Galliford Try

  Jul 2011 - Jun 2017

  IT Service Engineer

  IT Service Engineer, responsible for the support and coordination of IT delivered to the end user and the business. To provide advice and guidance, promoting a high level of service, by being a main point of contact for both internal Service Desk and external providers. It is an essential part of the role to be highly customer focused, removing problems from the customer and managing them through to a successful conclusion.Providing support to all regional offices, house building and construction sites within the North region. Fulfilling all incidents, requests and project work within agreed service levels as a minimum.Some daily responsibilities comprise of:• Coordinate 3rd party suppliers in delivering IT to end users. Ensure processes are followed and that 3rd parties are delivering within service level agreement and to customer satisfaction.• To gather, analyse and provide guidance on new IT requirements, owning and escalating where appropriate.• Assist in the coordination and implementation of IT infrastructure to new sites delivering a seamless end to end process• To take full ownership of assigned incidents and requests• Install and configure hardware and/or software to end users as required within IT Governance• Coordinate and manage any incident/request to be resolved in collaboration with other teams and/or 3rd party suppliers Show less

• 

  Impellam Group

  Jun 2017 - Oct 2018

  Implementation Specialist

  Implementation specialist, responsible for the successful implementation of a cloud based recruitment tool to Impellam brands across the UK at the operational (branch) level. To deliver pre-implementation support, training and go-live support in line with the purpose of the project. It is a key part of the role to be highly customer focused at all levels and to engage with the key local stakeholders to ensure the project is aligned to business expectations.Some daily responsibilities comprise of:• To work alongside the Implementation manager to deliver the solution• To create, develop and issue communication documentation to key stakeholders• Building and maintaining key relationship• Complete analysis of current business processes and align to future ways of working (due diligence)• Document pre implementation work and reporting• Managing data validation and migration• Link in with Admin support to ensure smooth transition to new system – i.e. System log in• Support people, process, system and data post go-live• To plan in handover to Business Change team in conjunction with the Implementation manager Show less

• 

  Eclipse Software Limited

  Oct 2018 - now

  • Implementation Manager

    Apr 2022 - now

  • Implementation Services Consultant

    Oct 2018 - May 2022