Andrei Ugrai

Andrei Ugrai

Customer Care Representative

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location of Andrei UgraiIlfov, Romania

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  • Timeline

  • About me

    Business Relationship Manager at Vodafone

  • Education

    • Romanian American University

      2006 - 2010
      Bachelor's degree internal and international economics in tourism

      Graduated and degreed in internal and international economics in tourism and human resource management.

  • Experience

    • Orange Romania

      Dec 2007 - Jul 2008
      Customer Care Representative

      First point of contact for Orange’s clients in terms of commercial and technical aspects.

    • Hewlett Packard Enterprise

      Sept 2008 - Sept 2016

      Leading the analysis of technology outsourced services and industry trends. Meeting with Stakeholder managers to draft the business priorities and translate them into procurement plans. Researching the market in order to understand the technology trends. Launching RFXs, benchmarking the prices for key contingent workforce roles and monitoring the activity and performance of our suppliers.Negotiating both commercial and contractual aspects with the subcontractors and acting as a relationship manager between HPE and its suppliers. Show less

      • Technology sourcing manager

        Jan 2015 - Sept 2016
      • Business Intelligence Analyst

        Dec 2012 - Jan 2015
      • Business Process Analyst

        Dec 2011 - Dec 2012
      • Channel administrator

        Dec 2010 - Dec 2011
      • Process admin

        Sept 2008 - Dec 2010
    • Raiffeisen Bank Romania

      Sept 2016 - Jan 2017
      NonIT Sourcer

      Drafting procurement business priorities with the stakeholders for NonIT purchases (PR, Marketing, HR, Risk, Credit and Collection, Legal etc). Conducting market analysis in order to benchmark the prices for the main services & products that are in our procurement scope. Launching RFXs, monitoring the performance of our supplier and analyzing the spend for my categories in order to identify savings opportunities. Negotiating commercial and contractual terms with our partners.

    • RINF Tech

      Jan 2017 - Jul 2018
      Delivery Manager

      As a delivery manager, I am responsible for managing and growing the business with the company’s top clients by working closely with our customer’s stakeholders, HR and procurement teams to monitor the development of the existing projects and identify new opportunities where we can offer our expertise.Developing different strategies for our clients to best serve their IT development needs. Negotiating both commercial and legal terms with the customers, determining the budget and timeline for the service delivery and coordinating the recruitment team to identify the best candidates for our projects. Show less

    • _VOIS

      Jul 2018 - now
      • Principal Tech Business Relationship Manager

        Jan 2023 - now
      • Tech Business Relationship Manager

        Sept 2021 - Feb 2023
      • Technology Resilience Engineer

        Feb 2020 - Aug 2021
      • Service Delivery Manager

        Jul 2018 - Feb 2020
  • Licenses & Certifications

    • Business Process modeling, analysis and optimization

      Trilex
    • Six Sigma White Belt

    • Agile PM-DSDM Foundation & Practitioner

      APMG International
      Jan 2020