
Andrei Ugrai
Customer Care Representative

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About me
Business Relationship Manager at Vodafone
Education

Romanian American University
2006 - 2010Bachelor's degree internal and international economics in tourismGraduated and degreed in internal and international economics in tourism and human resource management.
Experience

Orange Romania
Dec 2007 - Jul 2008Customer Care RepresentativeFirst point of contact for Orange’s clients in terms of commercial and technical aspects.

Hewlett Packard Enterprise
Sept 2008 - Sept 2016Leading the analysis of technology outsourced services and industry trends. Meeting with Stakeholder managers to draft the business priorities and translate them into procurement plans. Researching the market in order to understand the technology trends. Launching RFXs, benchmarking the prices for key contingent workforce roles and monitoring the activity and performance of our suppliers.Negotiating both commercial and contractual aspects with the subcontractors and acting as a relationship manager between HPE and its suppliers. Show less
Technology sourcing manager
Jan 2015 - Sept 2016Business Intelligence Analyst
Dec 2012 - Jan 2015Business Process Analyst
Dec 2011 - Dec 2012Channel administrator
Dec 2010 - Dec 2011Process admin
Sept 2008 - Dec 2010

Raiffeisen Bank Romania
Sept 2016 - Jan 2017NonIT SourcerDrafting procurement business priorities with the stakeholders for NonIT purchases (PR, Marketing, HR, Risk, Credit and Collection, Legal etc). Conducting market analysis in order to benchmark the prices for the main services & products that are in our procurement scope. Launching RFXs, monitoring the performance of our supplier and analyzing the spend for my categories in order to identify savings opportunities. Negotiating commercial and contractual terms with our partners.

RINF Tech
Jan 2017 - Jul 2018Delivery ManagerAs a delivery manager, I am responsible for managing and growing the business with the company’s top clients by working closely with our customer’s stakeholders, HR and procurement teams to monitor the development of the existing projects and identify new opportunities where we can offer our expertise.Developing different strategies for our clients to best serve their IT development needs. Negotiating both commercial and legal terms with the customers, determining the budget and timeline for the service delivery and coordinating the recruitment team to identify the best candidates for our projects. Show less

_VOIS
Jul 2018 - nowPrincipal Tech Business Relationship Manager
Jan 2023 - nowTech Business Relationship Manager
Sept 2021 - Feb 2023Technology Resilience Engineer
Feb 2020 - Aug 2021Service Delivery Manager
Jul 2018 - Feb 2020
Licenses & Certifications

Business Process modeling, analysis and optimization
Trilex
Six Sigma White Belt

Agile PM-DSDM Foundation & Practitioner
APMG InternationalJan 2020
Languages
- enEnglish
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