Kristin Nelson

Experience

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  Albertsons

  Jan 1994 - Jan 1997

  Cashier
• 

  Target

  Jan 2000 - Nov 2002

  Guest Services

  Oversee guest services staffing.Provide management assistance in front end resolution.Complete accounting activities daily on cash drawer balances, safe balance and banking transactions.

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  The Gallup Organization

  Jun 2001 - Aug 2002

  Researcher
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  Nelnet

  Sept 2002 - Dec 2008

  Supervisor of Skip Tracing in the Office of Default Management

  - Helping to make educational dreams possible for children, families and educators across the country in educational loan servicing.- Providing professional development to employees.- Supervising procedural development in default management.- Ensuring Department of Education compliance activities of student loan servicing of skip tracing activities.- Supervising workflow of skip tracing activities of servicing portfolio.- Strategic planning and enhancement implementations.

• 

  Mutual of Omaha

  Jan 2009 - now

  - Responsible for overseeing learning and development particular to new hire onboarding and upskilling within contact center.- Oversite to curriculum design, including learning modules, job aids and simulation exercises for classroom learning.- Internal communications for Policyowner Services associates through various media outlets (Outlook, template libraries, social media, SharePoint articles and video recording/editing).- Organization for internal programs for associate development opportunities (aspiring leaders, investing in associate personal & professional growth, DEI) through team huddle activities and video media topics.- Multiple newsletter publications: Development focus, DEI, Operational Excellence, annual division highlight reels Show less - Managing of Support Services teams within Customer Service division, including Clerical staff, Client Change and Maintenance and Underwriting Support service areas.- Providing professional development to employees.- Supervising procedural enhancement efforts.- Ensuring division initiatives of compliance activities & service standards of insurance.- Maintain budget centers of multiple service areas.- Supervising workflow of multiple support areas while providing sufficient reporting.- Strategic planning and enhancement implementations. Show less

  • Manager Policyowner Services Development & Communications

    Feb 2023 - now

  • Manager, Life Operations

    Feb 2017 - Feb 2023

  • Supervisor of Individual Premium Services; VIP Services; Health Premium Rating

    Feb 2012 - Feb 2017

  • Supervisor of Support Services in Customer Service

    Jan 2009 - Feb 2012