Glen D'souza

Experience

• 

  Deyaar Official

  Jul 2008 - Nov 2009

  Relationship Manager
• 

  Asteco Property Management

  Jan 2010 - Jun 2010

  Handover Executive - Handover Operations

  As Manager - Handover Operations• Headed the overall handover operations & DLP Management of Oceana Residences in Palm Jumeirah• Supervised project progress, inspected all aspects of interior/ electrical & maintenance works• Implemented smooth Welcome Service process to reduce customer wait period for keys; advise customers on various post handover requirements including liaising with Owner’s Association when required.• Efficiently dealt with issues/requests/recommendation from the clients to the developer and the contractors.• Assisted Facilities Management & Asteco Engineering Teams for improved Project Maintenance & Operations Show less

• 

  Emirates Conveyancing

  Aug 2011 - Sept 2013

  Relationship Manager

  Key Highlights:- Collection final payment, service charges and DLD fees from property owners on various projects.- Provided superior client relationship management services to the clients aligned with the company’s services. - Pivotal in recording all discussions and communications with portfolio customers and uploading the same in the software platform of the organization. - Maintained a close coordination with the management team on any problems/issues and provided regular feedback.- Demonstrated excellence in introducing on the spot query resolution in the system for walk in customers resulting in higher levels of customer confidence. - Took innovative initiatives for re-designing various processes or systems which resulted in better working efficiency like new reporting system introduced keeping track of completed settlements & reporting to management. - Holds the merit of reducing the customer response lead time to 1day. Offered cross products from the system ensuring complete satisfaction of customer requirement.- Took various efforts for system modification which significantly increased customer satisfaction level which contributed into new increased business Show less

• 

  Nasser Bin Abdullatif Alserkal Real Estate, Dubai

  Oct 2013 - Feb 2015

  Property Manager

  - Overall management of operations of Dome Tower (JLT) including FM supervision, tenant & landlord liaison, contractmanagement, 3rd party contractor appointment & supervision.- Creating pricing strategy and determining pricing based on fluctuations & market analysis for leasing of commercial &retail spaces.- Coordinating with premium F&B retail brands & other high end retailers and up selling retail spaces to them.- Presenting reports on weekly basis to promote marketing concepts & update upper management including CFO & CEOregarding leasing strategies to optimize leasing revenue.- Facilitating the handover process of units, retails & common areas from main contractor, sub contractors & maintained close coordination with NOVUS community management, FM technicians, MEP department, lift technicians, fit out contractors & managed workforce based on requirement.- Coordinating with various government departments like DLD, DEWA, PDC, EMPOWER, CONCORDIA, DMCC.- Creating a marketing budget plan for promotion of the tower - listing properties with various portals, print media andliaising with hundreds of real estate brokers to promote the tower.- Liaising with the legal department in the company to edit and fine-tune contract terms to suite the property.- Introduced an innovative idea of the shuttle bus service, exclusively for the tower to increase accessibility & promotion ofthe tower and consequently increase sales. (including costing, design, vendor finalization) Show less

• 

  PLACE Community Managers

  Feb 2015 - Dec 2016

  Community Manager

  - Responsible for the management of 26 buildings in 3 communities with more than 2000 units in Dubai.- Responsible for administrative functions including the association administration, financial administration, accounting, communications and customer Service as well as the supervision of buildings and community rules.- The role also required the participation in Monthly Board Meetings and Annual General Assembly along with the responsibility to prepare financial budgets for each community.- Managing all client interactions and communications such as; board member interaction, all web based, verbal and written communications with both unit occupants and owners; on site and off site community management services; reporting and asset management services.- Representing the company brand in a professional, customer focused and service oriented way, with all owners, residents and board members.- Management of assets including facilities management which covers the functioning of – Emergency Systems, Energy Management, Utilities Management and associated cost control.- Liaise with FM team and Service Providers to ensure site and its assets are functioning at most optimum and efficient levels. Show less

• 

  Dubai Community Management

  Jan 2017 - May 2024

  Senior Executive

  In my tenure with the company I have been responsible for the efficient management of close to 50 buildings along with master communities at various times across Meraas and Dubai Holdings portfolio.- Management and supervision of Owners Committee with functions including but not limited to creating and agenda, conducting the meeting in formal Mollak format, preparing the minutes on & maintaining an action register for the directions set out by the owners committee.- Overlooking the FM operations team who is effectively responsible for site operations and maintenance through service providers, including PPM and reactive maintenance, energy and waste management, soft services in accordance with present KPI’s and HSE standards. - Liaising with the finance team to monitor financial operations including budget preparation, monitoring service charge collections, coordinating with legal team for issuance of NODs and RDCs, income and expenditure monitoring, use of reserve fund, approving payments among other financial task.- Liaising with onsite security team to function in line with the site requirements to ensure implementation various control measure and to ensure longevity and safety of assets. Ensuring compliance with regulatory requirement based on guidelines received.- Liaising with the regulators and ensuring compliance with latest requirements set out. Staying updated with latest software introduced by RERA for the efficient and accountable management of management entities.- Ensuring communities function in compliance with the Community Rules and always stay compliant with the governance documents. Ensuring community violations are promptly monitored and addressed.- Planning and execution of various community events/ Improvement projects that are budgeted for.- Ensuring submission of monthly dashboards, 6 monthly reports and quarterly newsletters and any additional reports required by RERA Show less