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Carolyn Smith Hales

Carolyn Smith Hales

Quality Coordinator - Top Secret Clearance

Followers of Carolyn Smith Hales535 followers
location of Carolyn Smith HalesAtlanta Metropolitan Area

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  • Timeline

  • About me

    QUALITY AND PROCESS IMPROVEMENT MANAGER | Quality Evangelist | Process Improvement Shepherd | "Quality is not an act, it is a Habit" - Aristotle

  • Education

    • Auburn University at Montgomery

      -
      B.S.B.A Marketing

      Activities and Societies: President American Marketing Assoc at AUM

  • Experience

    • Computer Sciences Corporation

      Jan 2002 - Jan 2010
      Quality Coordinator - Top Secret Clearance

    • Hewlett Packard

      Jan 2010 - Jan 2015
      Quality Manager - Alabama Medicaid MMIS

    • Planned Systems International

      Jan 2015 - Jan 2019
      Configuration Management Specialist - Secret Clearance

    • IBM

      Jan 2019 - Jan 2020
      Quality Management Director

    • ELEMENTS GLOBAL SERVICES

      Jan 2021 - Jan 2021
      Quality and Business Systems Manager

    • Leidos

      Jan 2022 - now
      Process Improvement Manager

      Manage process improvement projects on the GSM-O II contract with DISA HQ / Ft Meade. The GSM-O II contract manages the global DISA network, employing over 1900 Leidos employees and interfacing with multiple government agencies.

  • Licenses & Certifications

    • Lean Six Sigma Black Belt (IASSC)

      (Expected Summer 2021)

    • SAFe 4 Agilist

      Scaled Agile, Inc.
      View certificate certificate

    • ISO 9001 Lead Auditor

      CSC

    • Six Sigma Green Belt

      CSC

    • Watson Care Manager

      IBM

    • Intro to Service Management with ITIL® 4

      LinkedIn
      Feb 2021
      View certificate certificate

    • Lean Six Sigma Black Belt Certificate of Course Completion

      GreyCampus
      Jun 2021

  • Honors & Awards

    • Awarded to Carolyn Smith Hales
      People Service Integrity PSI Aug 2019 Recoginzed for accomplishments that reflect the values of PSI

  • Volunteer Experience

    • Pro Bono consulting through HP (ScopeA Thon)

      Issued by Cheetah Conservation Fund
      Cheetah Conservation FundAssociated with Carolyn Smith Hales

    • Pro Bono consulting (Through HP ScopeA Thon)

      Issued by Save the Children US
      Save the Children USAssociated with Carolyn Smith Hales

    • Grief Support

      Issued by Frazer Church
      Frazer ChurchAssociated with Carolyn Smith Hales

    • Activity Coordinator

      Issued by Electronic Data Systems on Jan 1999
      Electronic Data SystemsAssociated with Carolyn Smith Hales