Allison Fast

Experience

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  Famous Footwear

  Jan 2013 - Jan 2016

  Associate Sales Manager
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  Victoria's Secret

  Jan 2015 - Jan 2017

  Sales Specialist

  • Educated women on measurements, diagnosed a multitude of fit issues, and provided a safe, comfortable, and inclusive environment. • Created a captivating customer experience by building excitement around new products and fulfilling customer requests with a sense of urgency

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  Dupaco Community Credit Union

  Jan 2017 - Jan 2017

  Member Service Representative

  • Encouraged customers to utilize financial health resources by initiating client communication with our Investment team. • Accurately tabulated cash, coins, and checks throughout the day

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  State Farm ®

  Oct 2017 - Sept 2020

  Customer Success Specialist

  • Retained above average customer renewals by proactively setting onboarding meetings, annual reviews, and successfully resolving escalated customer concerns• Implemented needs-based selling by analyzing over 1400 customer accounts to identify coverage gaps, ask effective questions, and recognize verbal and nonverbal upsell opportunity cues• Demystified insurance coverage, billing and claims department correspondence by answering questions in an enthusiastic, patient and, easy to understand way Show less

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  International Risk Management Institute, Inc. (IRMI)

  Sept 2020 - now

  Sales Operations Analyst

  • Empower senior leaders with critical operational data related to sales strategy and execution• Maintain consistent and accurate client data throughout CRM and other systems • Document, test, communicate and standardize process changes utilizing work-flow charts and other visual programs such as Smartsheet• Enhance processes and develop problem solutions by studying system capabilities and analyzing alternative solutions• Manage sales pipeline from beginning to end by generating leads, researching prospects, creating email campaigns, scheduling demos, assembling product collateral and sales proposals, and processing new orders Show less