Lauryn Sloane

Experience

• 

  Oxfam

  Oct 2016 - Mar 2018

  E-commerce Assistant

  - Primarily e-commerce based - Photographed high-value donated items - Conducted price comparisons to other vendors online to determine our sell price - Packaging items once sold and positing - Till management and money handling on the shop floor - Organising and inspecting donations

• 

  Middleton FC

  Jan 2017 - Dec 2017

  Newsletter Creator

  - Created a newsletter for a local Football Club looking to further engage with their community on Microsoft Word - Wrote columns about recent games and training sessions, created a monthly wordsearch puzzle for families to enjoy, and updated readers with the club's upcoming schedule - Conducted in-person interviews with trainers and players for column content - Photographed the players, trainers, matches, and training sessions using my iPhone

• 

  Lemn Sissay Foundation supporting the Christmas Dinners

  Nov 2019 - Dec 2019

  Sound Recordist and Boom Operator

  Freelance position where I was the sound recordist and boom operator for a charity dinner ball held for the Christmas Dinner Project charity founded by poet Lemn Sissay, dedicated to providing a Christmas to remember to young care leavers.

• 

  Capita

  Apr 2020 - Sept 2020

  Sheilding Helpline Customer Care Specialist

  - Inbound and outbound calls to people identified as 'vulnerable' by the NHS during the COVID-19 pandemic.- Address complaints or concerns in a calm, professional, and empathetic manner.- Investigate issues and provide solutions, ensuring the patients concerns are fully addressed.- Escalate complex or unresolved issues to higher-level management or specialised teams as needed.- Accurately document interactions, including details of their issues and solutions provided, in the CRM system.- Follow scripts or guidelines where applicable, ensuring compliance with company standards and quality assurance measures. Show less

• 

  HomeOK

  Oct 2020 - Nov 2021

  Retention Specialist

  - Analysed customer data and behaviour to identify at-risk customers and proactively address their concerns.- Created personalised offers, promotions, and loyalty programs to encourage repeat business and customer loyalty.- Addressed customer complaints or issues with empathy, understanding, and effective problem-solving techniques.- Analysed feedback to understand the root causes of dissatisfaction and work to address issues.- Generated reports on retention performance, providing insights to management and other teams on areas of improvement.- Provided regular updates to management on retention campaigns and strategies.- Trained all new starters about our company, our business systems, and create in-depth how-to guides on our processes. Show less

• 

  Leeds Accommodation Bureau

  Mar 2022 - Nov 2022

  Administrative Assistant

  - Handled incoming calls, emails, and inquiries from tenants, landlords, and sales clients.- Coordinated property viewings and responded to general inquiries regarding available properties.- Ensured rental properties were advertised on relevant platforms and websites.- Prepared property inspection reports and organised routine property inspections.- Logged maintenance requests from tenants and ensured they were addressed by the relevant contractors.- Processed rent payments and ensured they are accurately recorded.- Tracked outstanding rent and following up with tenants who may have missed payments.- Managed and updated property and tenant records in the company's database.- Ensure that all tenancy agreements and safety certificates were up to date and comply with relevant regulations.- Ensured each property met all regulatory requirements, such as gas safety checks, electrical inspections, and EPC certificates.- Trained all new starters about our company, our business systems, and created in-depth how-to guides on our processes. Show less

• 

  British Film Institute (BFI)

  Mar 2022 - Mar 2022

  Production Assistant

  - Stayed alert, active and ready to respond to any request at any time using variety of available resources.- Communicated with other crew members via walkie talkies to coordinated production activities.- Reviewed activities for production team to complete tasks on time- Supported production needs by performing routine tasks using standard procedures and equipment.

• 

  Beijer Ref

  Nov 2022 - Aug 2024

  Sales Analyst

  - Analysed sales data for our refrigeration and air conditioning products, identifying market trends and opportunities for growth.- Created and present detailed sales reports to management, offering insights into product performance and market demands.- Maintained and updated sales dashboards, ensuring data accuracy and real-time reporting for global product lines.- Provided data-driven recommendations for pricing strategies: managing customer rebates, discounts, and pricing structures on our CRM.- Supported the development of sales forecasts and annual budgets based on market trends and product demand.- Trained all new starters about our company, our business systems, and create in-depth how-to guides on our processes.- Adhoc and bespoke reporting requirements varied day by day depending on demand. Show less

• 

  Education Development Trust

  Aug 2024 - May 2025

  Compliance Officer

  - Ensure compliance with contract requirements by conducting evidence checks, providing timely feedback, and resolving compliance issues.- Prepare and authorise quarterly funding claims, ensuring adherence to reporting deadlines and guidance.- Support internal audits, quality checks, and business improvements, maintaining secure filing systems for audit purposes.- Advise on UKSPF project activities, ensuring proper record-keeping, claims preparation, and adherence to publicity requirements.- Analyse data and generate reports to support performance management and project progress tracking.- Provide compliance expertise to staff, offering training and ensuring quality assurance for all project outputs and results.- Adhere to safeguarding policies and attend mandatory child protection training.- I began as Project Support Officer in EDT where I assisted with compliance checks, then progressed to a Compliance Officer in January 2025. Show less