Eric Tavera

Experience

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  Amazon

  Jan 2018 - May 2020

  Campus Associate

  ● Processed outbound customer returns utilizing a combination of internal and external(3rd party) tools and software to ensure a timely refund for customers● Trained 9 new hires during the 2018-2020 holiday seasons and 6 of them were retained past seasonal hire● Voted Associate of the Quarter for Q2 2019 and Associate of the Month for June 2018 by peers for going above and beyond standard expectations● Led a personal project to create an ongoing Google Sheet to facilitate volunteer events among team members and increase participation Show less

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  Amazon Lab126

  Jul 2020 - Sept 2020

  Technical Program Manager Intern

  ● Created a requirements document that laid the foundation for an internal tool that would reduce the time needed for managers to view the completion status of their employees’ training modules from 1 week to 15 seconds.● Managed the hot issues page for a device in development to keep leadership and executives informed with the current device status ● Presented beta feedback for device builds to ensure the alignment of cross functional teams● Kickstarted a project by combining several matrices into one matrix that would be as a database for a web application Show less

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  Frasco, Inc.

  Oct 2021 - Sept 2022

  Field/Claims Investigator

  • Conduct case investigations, including taking recorded claimant and witness statements, performing scene investigations, and serve subpoenas while efficiently maintaining an active caseload of about 12 to 15 cases. • Complete multiple types of complex case investigations including confidential subject matter, sensitive content such as graphic, offensive, or disturbing content, violent or abusive language, and other objectional material. • Review assignments and supporting documentation to determine case objectives and client expectations.• Track and resolve cases to comply with service level agreements by providing a daily submission of updates regarding work performed on each case.• Engage with and maintain relationships with multi-team partners and external partners such as law enforcement and other government agencies to resolve requests• Keep current with updated policies, regulations, and laws Show less

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  RITE AID

  Sept 2022 - now

  Asset Protection Pharmacy Investigator