Solomon Thulasimogga

Experience

• 

  ICICI Bank

  Nov 2005 - Feb 2007

  Team Leader

  1. QC (quality check) for daily operations,2. Call Auditing for the operations done every day and reporting to the concerned Manager.3. Preparing presentations on health insurance industries along competitors information,4. Objection handling Over Call5. Taking voice Authorization and Confirmation on Call.

• 

  ADP

  Mar 2007 - Apr 2013

  Quality Analyst

  1) Audits for Payroll Entries (EV4, EV5, Pay force and WhitneyPlatforms) Garnishment, Child Support and BankruptcyOrders.2) Call Qua lity Audits, Evaluation and handling escalated calls, Call monitoring and working on R&R Queue, Client Bonus Run and New Implementation Clients, Monitoring, Assignment and Work flow.3) Performing Audits per SAS70 and Quali ty Metrics for the Processes come under Quality Team. (Mainly .1. Escalated Calls 2. Data Entry 3. Interface management 4. Garnishmentsand 5. MPS Teams).4) Processing and aud iting DE SRs on a Daily Basis Assigning and Monitoring Queues daily.5)Working on Whitney Clients.6)Maintaining Call Quality and following the procedures of Reference Checking, Handling incoming c alls, Working on ADP, URS and General Elite Orders. Show less

• 

  Synchrony

  Jan 2016 - Mar 2018

  Customer Service Representative

  Handling the Private label credit cards and accounts andhelping the customers through the chat services for Gap, OldNavy, Banana Republic, Athleta clients.

• 

  Tata AIA Life Insurance

  May 2018 - Apr 2020

  Life Planner

  As a Life Planner I was providing Suitable Insurance products to the customers based on their needs. Most of them were benefied out of this.