Solomon Thulasimogga

Solomon Thulasimogga

Team Leader

Followers of Solomon Thulasimogga1000 followers
location of Solomon ThulasimoggaHyderabad, Telangana, India

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  • Timeline

  • About me

    Quality Analyst and Payroll Services Specialist looking for options.

  • Education

    • Govt. Degree College (Zaheerabad)

      -
      Bachelor of Arts
  • Experience

    • ICICI Bank

      Nov 2005 - Feb 2007
      Team Leader

      1. QC (quality check) for daily operations,2. Call Auditing for the operations done every day and reporting to the concerned Manager.3. Preparing presentations on health insurance industries along competitors information,4. Objection handling Over Call5. Taking voice Authorization and Confirmation on Call.

    • ADP

      Mar 2007 - Apr 2013
      Quality Analyst

      1) Audits for Payroll Entries (EV4, EV5, Pay force and WhitneyPlatforms) Garnishment, Child Support and BankruptcyOrders.2) Call Qua lity Audits, Evaluation and handling escalated calls, Call monitoring and working on R&R Queue, Client Bonus Run and New Implementation Clients, Monitoring, Assignment and Work flow.3) Performing Audits per SAS70 and Quali ty Metrics for the Processes come under Quality Team. (Mainly .1. Escalated Calls 2. Data Entry 3. Interface management 4. Garnishmentsand 5. MPS Teams).4) Processing and aud iting DE SRs on a Daily Basis Assigning and Monitoring Queues daily.5)Working on Whitney Clients.6)Maintaining Call Quality and following the procedures of Reference Checking, Handling incoming c alls, Working on ADP, URS and General Elite Orders. Show less

    • Synchrony

      Jan 2016 - Mar 2018
      Customer Service Representative

      Handling the Private label credit cards and accounts andhelping the customers through the chat services for Gap, OldNavy, Banana Republic, Athleta clients.

    • Tata AIA Life Insurance

      May 2018 - Apr 2020
      Life Planner

      As a Life Planner I was providing Suitable Insurance products to the customers based on their needs. Most of them were benefied out of this.

  • Licenses & Certifications

    • Certified Trainer

      ADP
    • Lean Six Sigma Green Belt Certification

      ADP
    • Certified Team Lead

      ADP
      Mar 2008
  • Honors & Awards

    • Awarded to Solomon Thulasimogga
      GIFT ( Give it a Fresh Thought) MD and CEO Apr 2009 An award presented for giving a fresh thought in reduction of Turn Around Time of a Service Request. it was redused from >6 months to <48 Hours. which has a significant impact on the payroll services rendered by ADP