Dion Knight

Experience

• 

  Allianz Insurance

  Oct 2013 - Jan 2016

  Team Leader

  Key responsibilities include:• Management of a high performing Retention Specialist Team• Day to day coaching and development of staff and their job related skills, career development plans, and providing constructive feedback• Driving team performance to achieve KPI benchmarks in customer focus• Build and maintain internal and external relationships to achieve outcomes for organizational success• Performance reporting from individual and team level to align to company and divisional strategy• Resolving customer escalations and fielding enquiries from internal and external stakeholders• Preparation and analysis of data for presentations for stakeholder meeting• Identifying development needs for specialists and create appropriate activities and development plans to assist in improvement of these areas.• Liaising with Technical Project and Integration Team to assist with integrating new partners, and pro-cesses• Adapting and leading team through ever changing work environment both culturally and organizationally• Recruitment for team • Quality assessing for compliance and coaching of staff in skills• Managing call queues to ensure service levels Show less

• 

  Allianz Australia

  Jan 2016 - now

  • National Manager Offshore Claims Operations

    Oct 2024 - now

  • Manager Claims Operations

    Aug 2022 - Oct 2024

  • Team Manager

    Jan 2016 - Oct 2024