Andrea Freeman

Experience

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  Lexmark

  May 1995 - Apr 2018

  Lead efforts to identify, evaluate, and execute opportunities to develop new products, software, and services; play key strategic leadership role in expanding business offerings and growing revenue. • Partner with marketing and sales teams across Education, Finance, Manufacturing, Retail, Government, and Healthcare industries to analyze emerging markets, identify customer-specific pain points, and devise new potential solutions. • Engage with Customers to validate understanding of pain points and to partner with for development and customization of new solutions.• Lead, develop and mentor a global team of 15 direct and 30 indirect employees across matrixed organization.• Define product specifications and customization initiatives to meet global requirements for all Lexmark products; this activity has led to the delivery of more than $1B in revenue over the last 4 years. Show less Led development activities to create new technologies as well as expand existing technologies in order to address unique customer requirements.• Led, developed, and mentored a global team of 8 direct and 20 indirect employees across matrixed organization.• Participated in product definition and drove requirements collection system to closure.• Partner with key customer accounts to address pain points with customized solutions. • Built Philippines based team to support US development operations; conducted conference calls and web-based demonstrations to train overseas team in cultivating new data analysis and testing skills. Show less Oversaw global planning, delivery processes and led product definitions for Lexmark’s flagship products which led to over $3B in revenue generation.• Drove regular cross functional team meetings to keep projects moving forward and on schedule.• Created and standardized product requirements process that is utilized by all product teams for successful product definitions and development.• Coordinated and led product development presentations for C-Level review and acceptance as defined by the product delivery stage gate process.• Led product engineering team in customer focus group engagements to better understand product usage and application in the market place. Additionally led efforts to resolve issues or performance problems on existing products. Show less Contributed to creation of the product development process that is the foundation for all product delivery activity for Lexmark today.• Created deliverables for product announcement / launch (presentation definition, publication review, and final document approval) including Product Information File (PIF) used by marketing and sales.• Documented key plans / assumptions: executive summary charts, language support, country support lists, orderable part matrix by country and conducted issue resolution working meetings as needed.• Scheduled / prepared / executed each business checkpoint on a fixed timeline.• Assisted in preparing sales training material (especially labs) including product setup.• Hosted product booth at tradeshows to represent both the company and the various products.• Created customer orderable part numbers, corresponding bill of materials, carton artwork creation, and coordinated special requests such as government compliant devices and unique channel offerings. Show less

  • Senior R&D Manager, Product Planning & Customer Relationship Management

    Sept 2014 - Apr 2018

  • R&D Manager, New Solution Development & Customer Relationship Management

    Nov 2008 - Sept 2014

  • Senior R&D Product Planner, Product Development & Customer Relationship Management

    Mar 2000 - Nov 2008

  • R&D Product Planner, Product Development

    May 1995 - Mar 2000
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  Badger Technologies

  Apr 2018 - now

  Senior Manager Customer Operations