Darren Garrison

Experience

• 

  FOX Factory

  Feb 2007 - Jan 2015

  In charge of receiving and processing orders and warranty claims from 25+ distributors around the world. Coordinated with accounting, production and shipping to ensure orders were complete and shipped on time. Followed up with customers, answered questions from distributors and international customers via email and phone. Provided guidance to customers on products required for proper bicycle operation. Worked with FOX customers to insure proper operation of parts purchased and advise customers on proper installation and maintenance of parts . Provided customer service via email and on the phone for bike shops and end consumers answering questions, taking orders and setting up service requests.

  • North American Race Technician

    May 2012 - Jan 2015

  • Distributor Sales Coordinator

    Mar 2010 - May 2012

  • Customer Service Representative

    Feb 2007 - Mar 2010
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  Santa Cruz Bicycles

  May 2015 - Sept 2016

  Warehouse II

  Responsible for unloading shipping containers, sorting and labeling inventory, moving inventory from receiving to appropriate back stock location, rotating inventory in back stock warehouse to maintain first in, first out (FIFO) inventory rotation by receipt date. Deliver inventory on time to the appropriate positions on the production line as required, insure cleanliness in the warehouse, and assist other departments as needed.

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  Tesla

  Sept 2016 - Mar 2019

  • Production Control Supervisor

    Jun 2018 - Mar 2019

  • Material Flow Supervisor New Product Introduction

    Feb 2018 - Jun 2018

  • Material Flow Lead

    Jan 2017 - Feb 2018

  • Material Handler

    Sept 2016 - Jan 2017
• 

  The Newtron Group

  Jul 2019 - Mar 2022

  Managed the movement of materials and tools between job sites, warehouses and supply houses. Maintained accurate inventory of 2500+ tools across 15-20 locations. Establish and maintain relationships with 3rd party vendors including rental companies, supply houses and repair shops. Coordinate all company vehicle maintenance and ensure repairs are completed in a timely manner.Accomplishments- Improved logistics coordination.- Increased communications skills with 3rd party vendors.- Set up all tools in an inventory management system Mostrar menos

  • Asset & Logistics Manager

    Jul 2021 - Mar 2022

  • Site Materials & Logistics Manager

    Jul 2019 - Jun 2021
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  Foodmate US

  Jun 2022 - Sept 2023

  Field Service Coordinator

  Responsible for the day to day operations of the technical service team. Manage the order process by quoting, confirming orders, scheduling and invoicing. Communicate directly with customers to identify technical support needs for either scheduled or emergency services and prioritize needs. Coordinate with outside resources to schedule additional labor as needed. Formulate reports to determine KPI's and metrics as requested.Accomplishments- Further expanded my knowledge within Microsoft Suite (including Power BI & Visio).- Communication with customers increased.- Learned new computer system tools (SAP & Salesforce).- Created and implemented site trackers to assist managers and service leads with real-time resource scheduling.- Assisted service team by developing a warranty workflow to provide a detailed comprehensive service database. Mostrar menos

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  Catalyst Commissioning Group LLC

  Jan 2023 - now

  Commissioning Technician