
Darren Garrison

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About me
Asset & Logistics Management Professional
Education

Canyon High School
1996 - 2000High School Diploma
College of the Canyons
2002 - 2005Associate of Arts (A.A.) Welding Technology/Welder
Experience

FOX Factory
Feb 2007 - Jan 2015In charge of receiving and processing orders and warranty claims from 25+ distributors around the world. Coordinated with accounting, production and shipping to ensure orders were complete and shipped on time. Followed up with customers, answered questions from distributors and international customers via email and phone. Provided guidance to customers on products required for proper bicycle operation. Worked with FOX customers to insure proper operation of parts purchased and advise customers on proper installation and maintenance of parts . Provided customer service via email and on the phone for bike shops and end consumers answering questions, taking orders and setting up service requests.
North American Race Technician
May 2012 - Jan 2015Distributor Sales Coordinator
Mar 2010 - May 2012Customer Service Representative
Feb 2007 - Mar 2010

Santa Cruz Bicycles
May 2015 - Sept 2016Warehouse IIResponsible for unloading shipping containers, sorting and labeling inventory, moving inventory from receiving to appropriate back stock location, rotating inventory in back stock warehouse to maintain first in, first out (FIFO) inventory rotation by receipt date. Deliver inventory on time to the appropriate positions on the production line as required, insure cleanliness in the warehouse, and assist other departments as needed.

Tesla
Sept 2016 - Mar 2019Production Control Supervisor
Jun 2018 - Mar 2019Material Flow Supervisor New Product Introduction
Feb 2018 - Jun 2018Material Flow Lead
Jan 2017 - Feb 2018Material Handler
Sept 2016 - Jan 2017

The Newtron Group
Jul 2019 - Mar 2022Managed the movement of materials and tools between job sites, warehouses and supply houses. Maintained accurate inventory of 2500+ tools across 15-20 locations. Establish and maintain relationships with 3rd party vendors including rental companies, supply houses and repair shops. Coordinate all company vehicle maintenance and ensure repairs are completed in a timely manner.Accomplishments- Improved logistics coordination.- Increased communications skills with 3rd party vendors.- Set up all tools in an inventory management system Mostrar menos
Asset & Logistics Manager
Jul 2021 - Mar 2022Site Materials & Logistics Manager
Jul 2019 - Jun 2021

Foodmate US
Jun 2022 - Sept 2023Field Service CoordinatorResponsible for the day to day operations of the technical service team. Manage the order process by quoting, confirming orders, scheduling and invoicing. Communicate directly with customers to identify technical support needs for either scheduled or emergency services and prioritize needs. Coordinate with outside resources to schedule additional labor as needed. Formulate reports to determine KPI's and metrics as requested.Accomplishments- Further expanded my knowledge within Microsoft Suite (including Power BI & Visio).- Communication with customers increased.- Learned new computer system tools (SAP & Salesforce).- Created and implemented site trackers to assist managers and service leads with real-time resource scheduling.- Assisted service team by developing a warranty workflow to provide a detailed comprehensive service database. Mostrar menos

Catalyst Commissioning Group LLC
Jan 2023 - nowCommissioning Technician
Licenses & Certifications

Los Angeles City Structural Steel
Languages
- enEnglish
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