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Bill Suraci

Bill Suraci

Production Control Analyst

Followers of Bill Suraci275 followers
location of Bill SuraciCasselberry, Florida, United States

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  • Timeline

  • About me

    Technology Support / System Management Services

  • Education

    • Ridley-Lowell Business & Technical Institute, New London, CT

      -
      Information Technology

    • Computer Processing Institute

      -
      Computer Operations and Administration Information Technology 4.0

    • South Central Community College

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      Liberal Arts and Sciences/Liberal Studies

  • Experience

    • Caldor

      Mar 1987 - Nov 1996
      Production Control Analyst

    • IBM

      Nov 1996 - Dec 2015
      Performance & Capacity Mgmt - Technical Services Professional Advisory

      Process Improvement | Strategic & Action Planning | Service Delivery OutsourcingTechnical Support Professional / Performance and Capacity Management Define and distribute installed resources across multiple processor complexes; memory, CPU, partitions, channel subsystem, cryptographic processors, software capping and workload management. Analyzed and improved problem accounts, recruited to recognize and resolve issues. Designated as Department Security and Compliance Technical Lead for RACF. Specialized in root cause identification and redirecting customer focus and finding alternative solutions while managing customer expectations and supported a variety of commercial and internal business sectors. Show less

  • Licenses & Certifications

    • Computer Operations and Administration

      Advanced MVS/JCL

    • CompTIA A+ ce Certification

      CompTIA
      Nov 2017
      View certificate certificate