Deep Enrich
Rodrigo Lopez Oseguera
Help Desk Support Analyst
306 followers
Benito Juárez, Mexico City, Mexico
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About me
Scrum Master, Country Project & IT Manager
Education
Universidad del Valle de México
2007 - 2010Ingeniería Ingeniería en Sistemas ComputacionalesUniversidad del Valle de México
2007 - 2010Bachelor’s Degree Computer Systems EngineeringActivities and Societies: Web Programmer, Help Desk Analyst, Network Configuration
Experience
Merck Sharp & Dohme
Jan 2008 - Jul 2009Help Desk Support AnalystHelp Desk Analyst (Specialized Technical Suport: Network, Hardware, Office Software and Sales Force Applications, Remedy incident tickets management).
Grupo Financiero Inbursa
Nov 2009 - Mar 2010Telecomunications AnalystSocial Service in Telecomunications Department.
AVON Cosmetics
Jun 2011 - Dec 2015Service Desk Support AnalystService Desk Analyst (Specialized Technical Suport: Network, Hardware, Office Software and Sales Force Applications, Remedy incident tickets management).
Schneider Electric
Aug 2016 - Aug 2017IT Support SpecialistSpecialized In-Site Technical Support (Hardware, Software, Incident Management, Network issues and configuration).
AvaFin Mexico
Sept 2017 - nowScrum Master, Country Project & IT Manager
Licenses & Certifications
Scrum Foundations Certified Expert - SFCE
CertJoinSept 2023- View certificate
Realiza Tu Primera Pagina Web, (HTML5, CSS & Responsive)
UdemyOct 2024
SCRUM Foundation Professional Certificate (SFPC)
CertiProfJun 2020
SCRUM Foundation Professional Certificate
World AEDA ITAug 2023Exam Prep Course Project Management Professional
World AEDA ITJul 2023
Experto Web en Hacking Ético - WEHC
Comunix, tu Escuela de Hacking ÉticoJul 2023Iniciación al Hacking Ético - M4H
Comunix, tu Escuela de Hacking ÉticoDec 2022- View certificate
Scrum Master Certification 2023 + Agile Scrum Certification
UdemyMay 2023 - View certificate
Kali Linux Ethical Hacking Course
UdemyJul 2023
Languages
- enEnglish
- spSpanish
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