Bora Turan

Experience

• 

  Ramada By Wyndham Tekirdag

  May 2019 - May 2021

  • Supervising and managing up to 20 employees.• Providing services that are above and beyond for customer satisfaction and retention.• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.• Displaying leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

  • Manager on Duty

    Dec 2020 - May 2021

  • Front Office Shift Leader

    Jun 2020 - May 2021

  • Night Auditor

    Jan 2020 - Jun 2020

  • Front Desk Receptionist

    May 2019 - Jan 2020
• 

  Ramada by Wyndham Budapest City Center

  Jul 2021 - Jan 2022

  Operation Manager

  • Established and maintained relationships with local businesses and organizations, resulting in increased referrals.• Created a comprehensive budget that accurately projected revenues and expenses for the upcoming year.• Built relationships with key stakeholders and vendors, resulting in a 20% reduction in operating costs.• Organized and hosted multiple events, resulting in an increase in brand visibility and recognition.

• 

  Agoda

  May 2022 - now

  • Acted as a Frontline agent, providing verbal or written support to partners in EMEA region, especially Turkey.• Met & drove KPIs set by the business.• Handled investigations based on partner complaints and find effective and timely solution.• Educated hotel partners on how to use the platform.Achievements- Top performer EMEA Q2 2022- Top performer EMEA Q3 2022- Operation Wizard EMEA 2022- Extra Mile Champion EMEA Q1 2023- Customer Experience Group "Living our Values" Award Show less

  • Accommodation Services Team Manager (Acting)

    Jan 2025 - now

  • Project Management Secondee

    Jul 2024 - Jan 2025

  • Accommodation Services Senior Specialist

    May 2023 - Jul 2024

  • Accommodation Services Specialist

    May 2022 - May 2023