Paige McCormack

Experience

• 

  Specsavers

  Mar 2013 - Oct 2018

  Optical Dispensing Assistant

  During my time as an Optical Assistant at Specsavers, I gained extensive experience in both customer service and clinical operations. My role involved dispensing glasses for a variety of prescriptions, assisting on the shop floor, and performing clinical pre-tests to ensure smooth patient journeys, whilst driving sales within the store. Over the years, I advanced my skills by completing numerous courses and exams, achieving Level 4 qualification. This certification allowed me to dispense more complex prescriptions and assist children with their eyewear needs, ensuring a high standard of care and precision.In addition to my technical responsibilities, I held a keyholder position, which involved opening and closing the store and overseeing operations. I was also the in-store team trainer, leading weekly training sessions and meetings to upskill staff and ensure consistency in service delivery. Show less

• 

  Process Control Equipment Ltd

  Feb 2019 - now

  As a dedicated and hardworking Internal Sales Engineer, I bring a keen eye for detail and a commitment to excellence in every aspect of my role. I ensure the highest level of customer service by leveraging my expediting experience within the company, to meet customer needs while providing realistic and achievable solutions. In addition to my sales responsibilities, I serve as a key point of contact for my colleagues, offering guidance and support with system-related questions and ensuring smooth workflows across the office. I also play a vital role in document control, assisting with critical processes, and providing hands-on support to our expeditor and warehouse staff to keep operations running efficiently.I manage telephone inquiries, handle account management, and provide personalized, top-tier customer service to ensure client satisfaction. My proactive approach allows me to support colleagues, solve problems efficiently, and contribute to a well-functioning, collaborative work environment.Driven by a passion for delivering results and exceeding expectations, I pride myself on building strong relationships with clients and fostering a culture of reliability and teamwork Show less As the first Expeditor in the company’s sales office, I established and shaped the role to deliver exceptional service and operational efficiency. I introduced processes to strengthen customer relationships by providing excellent communication, including weekly updates on orders and deliveries, ensuring clients were always informed and confident in our service.My responsibilities included: • Proactively chasing and managing all orders, identifying areas for improvement, and ensuring timely deliveries. • Booking couriers and coordinating with the warehouse to arrange accurate and efficient dispatch of goods. • Raising paperwork for orders, checking documentation, and processing invoices to maintain accuracy and streamline workflows. • Creating detailed weekly sales reports and forecasts to support strategic decision-making and identify trends.A key part of my role was building and maintaining strong customer relationships, which helped convert satisfied clients into loyal repeat customers. My ability to combine operational excellence with personalized service played a significant role in driving customer satisfaction and long-term business growth. Show less

  • Internal Sales

    Feb 2022 - now

  • Expeditor

    Feb 2019 - Feb 2022