Donald Mealor

Experience

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  Gabriel Brothers

  Nov 2011 - Jan 2012

  Helpdesk Technician

  Worked with 100 stores troubleshooting Windows, network connectivity, printing, and other mission critical areas. Most of the workweek was spent as the sole IT person servicing all sites, which consisted of 650 workstations and 100 servers, most of which were at remote locations. In addition to providing end user support via phone and email, created processes and batch files to automate routines which decreased the workload of the helpdesk.

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  G2 IT Solutions, Inc.

  Jan 2013 - Aug 2014

  Systems Administrator

  Functioned as the primary IT professional at a 100 end user law firm. Duties also included primary desktop support and one of three system administrators for 50 clients in the greater Miami area. Maintained a Dell SAN, Dell Switches, Netgear Switches, Watchguard Routers, a variety of cloud services and dozens of Windows servers. Deployed a variety of server and software solutions for a wide-ranging group of clients, brought online several organization’s infrastructure from the ground up, also completely migrated several companies from workgroups to domains. Weniger anzeigen

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  US Installation Group

  Aug 2014 - Jan 2017

  IT Support Specialist II

  Desktop, network, and server administrator for more than 30 sites and 300 users. Created automated scripts and configurations which improved the turnaround time for many tasks as well as improved the overall experience for the end user. Managed a hybrid Windstream MPLS and Meraki site-to-site VPN network with 30 VMs across 7 ESXi hosts including an Avaya PBX. Several months in leadership role as sole system and network administrator while also managing front line desktop support responsibilities. Weniger anzeigen

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  NetOne Technologies

  Jan 2017 - Jan 2018

  Systems Engineer

  Worked with a team of three other engineers at this MSP to handle the needs of thirty clients in the local area. Primarily utilized Kaseya for remote monitoring and patch management, Datto for disaster recovery and backup, Office 365 for email and spam filtering, WatchGuard for Firewall, and Trend Micro for Antivirus needs. Duties included tier 1 support, escalated tickets, along with system and network administration. Learned to operate in a Hyper-V heavy atmosphere.

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  VXIT - IT Consulting and Services

  Jan 2018 - Sept 2020

  Senior Support Technician

  Worked with a team of 11 technicians and engineers at this 1000+ seat managed service provider (MSP). The primary job role was to be the end-of-escalation technician for all tickets. Worked with a variety of networking equipment, workstations, and servers.

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  Auxis

  Jan 2020 - Sept 2021

  Desktop Support Analyst

  Embedded roll providing on the ground systems and network administration along with desktop support to a ~400 user environment.

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  ORBCOMM

  Sept 2021 - now

  Desktop & Infrastructure Support Engineer

  Working with a great group of technicians and engineers around the globe to modernize the company's infrastructure. Migrating from GPOs to Intune policies, MPLS circuits to SD-WAN, and on-prem/data center hardware scattered around the globe to Azure. Vendor management, budgeting, project management along with standard network and systems administration are integral to the position.