
Rohan Lore
Technical Officer

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About me
Technical Support Specialist || Remote Work || Information Technology || Zendesk || Toggl || Content Writing || Ghostwriting || Virtual Assistance || Customer Support || Customer Service || User Experience Writing ||
Education

University of Mumbai
2009 - 2011
Maharashtra Animal and Fishery Sciences University, Nagpur, India
2011 - 2013Dairy Technologist Food Science and Technology
University of Mumbai
1999 - 2009
Experience

Prabhat Dairy Ltd
Nov 2014 - Jul 2016Technical OfficerManaging the daily production requirement as per schedule by coordinating with the third party clients.Updating the daily MIS and entries in SAP as per the production.Awareness about FSSC22000, ISO14001 to 2004, OHSAS 18001-2007.Implementation of Food Safety in daily basis work.Implementing & Monitoring of food safety knowledge to every person while working

VRS Foods Limited
Jul 2016 - Jul 2017Technical OfficerManaging the daily production as per the requirement.Updating the daily MIS and entries in SAP as per the production.Coordinating with the vendors and suppliers to manage the raw material supply in an efficient manner.

AweSome Dairy
Jul 2017 - Oct 2018Sales ExecutiveManaging the Online site orders by coordinating with the Outlet personnel.Coordinating with the distributors and suppliers for timely delivery of orders.Keeping track of all the activities being held at the outlet.Coordinating with the delivery personnel to provide timely delivery of orders.Meeting up with new vendors to be a part of our online supply store.

SINGHANIA TABLETING Group
Nov 2018 - Mar 2020Sales ExecutiveProviding quotes to the clients via mail as per enquiry.Coordinating with the design, production department regarding the status of material and design.Preparing the Job cards as per the Purchase orders.Taking Payment follow-up with the client.Directly reporting all the sales activities to the manager on a regular basis.Preparing all the documents related to Purchase, supply and sale of the material as per client location requirement in tally. Coordinating with the client after material dispatch via mail. Show less

VitalQuest soft.
Oct 2020 - nowTechnical Support SpecialistTroubleshooting issues related to the software.Review and reply to the new tickets in Zendesk tool.Keeping track of the tickets generated by the user's and Coordinating with them for scheduling the sessions after confirmation with them. Installation of the complete software in the user's system by remotely connecting to their system. Providing detailed information regarding the software usage and application. Staying updated with the latest issues or program updates.
Licenses & Certifications

Industrial Safety
National institute of labor education and managementJun 2013
Languages
- jaJapanese
- enEnglish
- hiHindi
- maMarathi
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