Erika Yocom

Experience

• 

  Associated Business Products

  Jul 1989 - Oct 1996

  Customer Service Representative

  Instrumental in design and implementation of departmental policy and process. Responsible for training new personnel in use of computer system. Designed and created computerized reports for tracking new customers and customer spending trends. Responsible for hardware support of scanning applications. Purchasing agent for company 1989-1993. Order entry, estimating, order tracking for worldwide customer base.

• 

  Rodolph, Inc.

  Oct 1996 - Aug 1997

  Customer Service Representative

  Responsible for service to 15 showrooms worldwide; order entry, order tracking, all follow-up customer service. Review and update computer reports. Update and implement company policy and process.

• 

  Lasercraft, Inc

  Aug 1997 - Oct 1998

  Key Account Executive

  Responsible for all service to multiple showrooms and their Key Account Representatives; logging and distribution of large orders, order tracking, all follow-up customer service. Maintain database integrity, and update computer reports. Design and implement company policy, process, and forms.

• 

  Accerra

  Sept 2000 - Feb 2002

  Client Services Manager

  Responsible for all service to customers. Maintain database integrity. Create and implement QA testing. Design and implement company policy, process, and forms. Create and write user manual and help files for online ASP application.

• 

  Schield Management Company

  Feb 2002 - Feb 2004

  Assistant Marketing Director

  Responsible for overseeing team plan execution as department manager. Work closely with upper management for all company-sponsored events, including sales; Complete control of online content management application, including webcasting, daily contact with 500+ financial representatives, delivering paperless statements on a quarterly basis, and database and content maintenance. Integral in the development of marketing material used in sales campaign that netted the company over $250 million in retirement plans, capturing two-thirds of the available market. Design and creation of quarterly presentations for sales staff (template, design, and layout). Maintenance and design improvements on existing company website. Show less

• 

  Cherry Creek State Park

  Dec 2006 - Jun 2008

  Seasonal Ranger

  Unarmed law enforcement position. Enforced park laws and regulations; issued citations for violations; patroled park areas by vehicle and foot. Responded to emergencies and resolved visitor complaints. Completed reports on internal software system. Assisted with revenue collection and verification, visitor services operations, education and interpretive programs. Assisted with all areas of daily park operations, Assured quality customer service, facility maintenance, repair and cleanliness. Assisted with fee collection, accounting and deposits, and environmental education programs. Show less

• 

  Virtual Personal Assistant, LLC

  Aug 2009 - now

  Owner

  Executive virtual assistance, leveraging nearly a decade of technology research, business marketing, webinar building and maintenance, email marketing, presentation development, online research, drawing on 30+ years in the corporate worldSpecialize in the unique, circumspect needs of small- to mid-sized business owners, helping to reinforce their value and stay successful. Tackling dreaded operational tasks, wrangling technology, and mastering client-facing communications.Industry experience spans technology, marketing, online research, website building and maintenance, email services, presentation development, executive assistance. Show less

• 

  Audivita Studios | Audiobooks | Podcasts

  Mar 2019 - now

  I bring operational, managerial and administrative procedures, reporting structures, and operation controls to the company. I effectively communicate and foster growth among the executive team and all employees.

  • Chief Executive Officer

    Mar 2024 - now

  • Chief Operating Officer

    Mar 2019 - now
• 

  Media Capital Ventures

  Feb 2024 - now

  Chief Operating Officer

  Media Capital Ventures LLC is a holding company that owns and operates Audivita Studios and 1125 Studios, with a plan to acquire and grow companies in production, marketing, publishing, distribution and technology.With a steadfast commitment to innovation and growth, I serve as a driving force behind Media Capital Ventures’ strategic initiatives, guiding our diverse portfolio of businesses towards sustained success and market leadership.At MCV, we are dedicated to identifying and nurturing promising ventures across a spectrum of industries, from audio production to technology and beyond. Our mission is to foster innovation, capitalize on emerging opportunities, and create lasting value for our stakeholders.As a passionate advocate for entrepreneurship and innovation, I am deeply invested in supporting our portfolio companies as they navigate challenges, seize opportunities, and realize their full potential. Through effective governance, strategic guidance, and resource allocation, I empower our teams to thrive in dynamic and competitive markets.I am committed to advancing Media Capital Venture’s mission of driving sustainable growth, fostering innovation, and creating value for all stakeholders. Show less