Trevor Moore

Experience

• 

  Apple

  Apr 2014 - Apr 2018

  Technical Support and Issue Resolution: Assist associates and customers in diagnosing and resolving technical issues, ensuring a seamless experience with products and services.Repair and Replacement Coordination: Assess device issues and recommend appropriate repair solutions or replacement options for malfunctioning products.Customer Communication: Maintain clear and professional communication with customers, providing updates on repair progress and order status to enhance satisfaction.Case Management: Create and manage detailed case notes to track customer inquiries and ensure timely and accurate resolution of issues.Documentation and Reporting: Provide precise documentation on repairs and replacements to support effective communication across customers, associates, and management.Inventory Oversight: Track and manage incoming products and orders to maintain organization and streamline workflows.Operational Collaboration: Work closely with the operations team to ensure efficient inventory management and implement loss prevention strategies. Show less

  • Genius Administrator

    Nov 2015 - Apr 2018

  • Technical Specialist

    Apr 2014 - Oct 2015
• 

  Bud's Warehouse

  Apr 2018 - Jul 2023

  Director of Operations

  Evaluate Sales Performance: Analyze sales data to identify trends and improve outcomes.Team Support and Development: Collaborate with teams, provide resources, and mentor managers to achieve targets.Facilitate Leadership Meetings: Lead weekly discussions to review progress, address challenges, and set goals.Implement Incentives: Develop reward programs to motivate and recognize team achievements.Oversee Recruitment and HR: Manage hiring, terminations, compliance, and employee records.Streamline Operations: Optimize daily processes and ensure consistent adherence to protocols.Ensure Financial Stewardship: Monitor expenses and allocate resources effectively.Manage Donations: Oversee product donation programs and build strong donor relationships.Support Workforce Development: Lead training programs to equip employees with essential skills.Promote Community Engagement: Coordinate service initiatives to enhance organizational impact.Oversee Assets: Plan for equipment maintenance and upgrades as needed.Support Online Store: Assist with inventory and customer service for e-commerce operations. Show less