
Joseph H. Silva
Senior Customer Service Executive

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About me
Business Administration Specialist | Strategic HR Management | Real Estate Manager | Former Specialist Sourcer - RPO - at ManpowerGroup / Talent Solutions | Former Customer Service Senior Executive | Proud Dad
Education

CENTRUM PUCP
2024 - 2025Diploma of Education International Strategic Human Resources Management 17.44
EADA Business School
2024 - 2025PROGRAMA AVANZADO INTERNACIONAL EN DIRECCIÓN ESTRATÉGICA DE RECURSOS HUMANOS Human Resources Management/Personnel Administration, GeneralPROGRAMA AVANZADO INTERNACIONAL EN DIRECCIÓN ESTRATÉGICA DE RECURSOS HUMANOS

ESAN Graduate School Of Business
2019 - 2020Business Administration Specialist Business Administration, Management and OperationsPrograma de Alta Especialización en Business Administration
Experience

USA HOSTELS, SAN FRANCISCO, INC.
Dec 2004 - Aug 2013Senior Customer Service Executive
Golden Gate Real Estate SAC
Sept 2013 - Jul 2022Marketing And Public Relations Manager
ManpowerGroup Talent Solutions
Jul 2022 - Mar 2023Sourcing Specialist* Oversee multifaceted technical recruitment functions in a fast-paced and deadline environment. Set up phone/in person interviews by managing calendar appointments for hiring managers and other key personnel. Conduct pre-screening/interviews and coordinate technical assessments for candidates. Review/asses resumes submitted by job seekers to determine candidate matches based on skills, compensation needs, and other qualifications. * Identified potential candidates utilizing an array of tools/outlets, such as refined Boolean searches, resume mining databases, media leads, internet search, advanced search engine syntax and social media.* Partnered with the Hiring Manager to have a better understanding of the open req, to identify the requirements and business needs to developed suitable strategies to attack potential candidates.* Discovered hidden candidate pools by utilizing Social Media Networking / Social Media Recruiting, database mining and advanced internet search techniques.Created and maintained a steady pipeline of candidates with specific technical experience.* Sourced and screened candidates, software developers, cloud engineers, network engineers, DBA´s and project managers specially with other IT and non-IT personnel.* Enabled optimal compliance with company policies and government regulations in overall operations.* Developed and sustained positive relationships with all Managers, team leaders and staff members.* Continuously fulfilled company need by collaborating with Managers and team members. Show less

Golden Gate Real Estate SAC
Mar 2023 - nowMarketing And Public Relations Manager* Manage, Prospect, capture and collect information from new clients for the company's portfolio.* Manage the marketing contracts for the properties.* Propose and develop the marketing strategy and tools for each property.To derive to the Commercial area the detailed information of the entry of new properties to be marketed.* Segment and send/coordinate Mailing to potential clients.* To elaborate and send the quotations of the properties to the potential clients.* Coordinate with potential clients, the visits to the properties to be marketed.* Provide support to the client (information about the property) for decision making.* Advise and manage the negotiation with the clients.* Coordinate with the corresponding areas for the final process of the service provided (registration and invoicing).billing).* Report to the Commercial area the status of all potential clients (leads) received on a monthly basis.* Capture, register and refer potential clients to other specialized areas of the company.* Follow up on properties through the pipeline.* To write with high capacity to promote and position the company in front of potential clients.* Manage the communication processes according to the strategic plans of the area to ensure the positioning in our target audience.positioning in our target audience.* To prepare reports to be presented to management with the results obtained. Show less
Licenses & Certifications

Gestión Ágil para Acelerar Cambios en Tiempos de Crisis
ESAN Graduate School Of BusinessJun 2020
Lean Managment en Tiempos Turbulentos
ESAN Graduate School Of BusinessJul 2020
Financiamiento a Corto Plazo para PYMES en Contexto de Crisis
ESAN Graduate School Of BusinessJun 2020
Los Efectos del Covid 19 en el Comportamiento del Consumidor
ESAN Graduate School Of BusinessJul 2020
Habilidades Blandas de Gestión para la Coyuntura Actual
ESAN Graduate School Of BusinessJul 2020
Gestión de Redes Sociales: Generación de Contenidos y Medición de Resultados
Cámara de Comercio de La LibertadApr 2017- View certificate

Código de conducta y ética empresarial
LRNSept 2022 
Equipos Virtualmente Efectivos
ESAN Graduate School Of BusinessJul 2020- View certificate

Protección de datos, privacidad y seguridad de la información
LRNSept 2022 - View certificate

Cómo evitar la corrupción y el soborno: Contra la corrupción global
LRNSept 2022
Languages
- enEnglish
- poPortuguese
- spSpanish
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