Joseph H. Silva

Joseph H. Silva

Senior Customer Service Executive

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  • Timeline

  • About me

    Business Administration Specialist | Strategic HR Management | Real Estate Manager | Former Specialist Sourcer - RPO - at ManpowerGroup / Talent Solutions | Former Customer Service Senior Executive | Proud Dad

  • Education

    • CENTRUM PUCP

      2024 - 2025
      Diploma of Education International Strategic Human Resources Management 17.44
    • EADA Business School

      2024 - 2025
      PROGRAMA AVANZADO INTERNACIONAL EN DIRECCIÓN ESTRATÉGICA DE RECURSOS HUMANOS Human Resources Management/Personnel Administration, General

      PROGRAMA AVANZADO INTERNACIONAL EN DIRECCIÓN ESTRATÉGICA DE RECURSOS HUMANOS

    • ESAN Graduate School Of Business

      2019 - 2020
      Business Administration Specialist Business Administration, Management and Operations

      Programa de Alta Especialización en Business Administration

  • Experience

    • USA HOSTELS, SAN FRANCISCO, INC.

      Dec 2004 - Aug 2013
      Senior Customer Service Executive
    • Golden Gate Real Estate SAC

      Sept 2013 - Jul 2022
      Marketing And Public Relations Manager
    • ManpowerGroup Talent Solutions

      Jul 2022 - Mar 2023
      Sourcing Specialist

      * Oversee multifaceted technical recruitment functions in a fast-paced and deadline environment. Set up phone/in person interviews by managing calendar appointments for hiring managers and other key personnel. Conduct pre-screening/interviews and coordinate technical assessments for candidates. Review/asses resumes submitted by job seekers to determine candidate matches based on skills, compensation needs, and other qualifications. * Identified potential candidates utilizing an array of tools/outlets, such as refined Boolean searches, resume mining databases, media leads, internet search, advanced search engine syntax and social media.* Partnered with the Hiring Manager to have a better understanding of the open req, to identify the requirements and business needs to developed suitable strategies to attack potential candidates.* Discovered hidden candidate pools by utilizing Social Media Networking / Social Media Recruiting, database mining and advanced internet search techniques.Created and maintained a steady pipeline of candidates with specific technical experience.* Sourced and screened candidates, software developers, cloud engineers, network engineers, DBA´s and project managers specially with other IT and non-IT personnel.* Enabled optimal compliance with company policies and government regulations in overall operations.* Developed and sustained positive relationships with all Managers, team leaders and staff members.* Continuously fulfilled company need by collaborating with Managers and team members. Show less

    • Golden Gate Real Estate SAC

      Mar 2023 - now
      Marketing And Public Relations Manager

      * Manage, Prospect, capture and collect information from new clients for the company's portfolio.* Manage the marketing contracts for the properties.* Propose and develop the marketing strategy and tools for each property.To derive to the Commercial area the detailed information of the entry of new properties to be marketed.* Segment and send/coordinate Mailing to potential clients.* To elaborate and send the quotations of the properties to the potential clients.* Coordinate with potential clients, the visits to the properties to be marketed.* Provide support to the client (information about the property) for decision making.* Advise and manage the negotiation with the clients.* Coordinate with the corresponding areas for the final process of the service provided (registration and invoicing).billing).* Report to the Commercial area the status of all potential clients (leads) received on a monthly basis.* Capture, register and refer potential clients to other specialized areas of the company.* Follow up on properties through the pipeline.* To write with high capacity to promote and position the company in front of potential clients.* Manage the communication processes according to the strategic plans of the area to ensure the positioning in our target audience.positioning in our target audience.* To prepare reports to be presented to management with the results obtained. Show less

  • Licenses & Certifications

    • Gestión Ágil para Acelerar Cambios en Tiempos de Crisis

      ESAN Graduate School Of Business
      Jun 2020
    • Lean Managment en Tiempos Turbulentos

      ESAN Graduate School Of Business
      Jul 2020
    • Financiamiento a Corto Plazo para PYMES en Contexto de Crisis

      ESAN Graduate School Of Business
      Jun 2020
    • Los Efectos del Covid 19 en el Comportamiento del Consumidor

      ESAN Graduate School Of Business
      Jul 2020
    • Habilidades Blandas de Gestión para la Coyuntura Actual

      ESAN Graduate School Of Business
      Jul 2020
    • Gestión de Redes Sociales: Generación de Contenidos y Medición de Resultados

      Cámara de Comercio de La Libertad
      Apr 2017
    • Código de conducta y ética empresarial

      LRN
      Sept 2022
      View certificate certificate
    • Equipos Virtualmente Efectivos

      ESAN Graduate School Of Business
      Jul 2020
    • Protección de datos, privacidad y seguridad de la información

      LRN
      Sept 2022
      View certificate certificate
    • Cómo evitar la corrupción y el soborno: Contra la corrupción global

      LRN
      Sept 2022
      View certificate certificate