Divya Schlinger

Experience

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  Bhasha Research and Publication Centre

  May 2003 - Jun 2003

  Intern at Development Service Centre

  • Researched the potential uses of ICT applications for the Indian rural sector• Analyzed the major problems involved in deploying ICT applications in rural areas

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  Reliance Communications

  May 2004 - Jun 2004

  Intern at Networks Department

  • Explored the impact of convergence on the Indian telecommunications industry.• Studied the structure and functioning of the mobile communication network in India.

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  IE BUSINESS SCHOOL

  Sept 2007 - Sept 2011

  • Part of the key strategic decision making team responsible for managing IE alumni services • Launched innovative standardized processes across departments to enhance the alumni base and increase alumni loyalty, increasing annual alumni data updates by 80%• Amplified scope and international outreach of alumni clubs, resulting in 20% higher alumni participation and foundation of 30 new clubs worldwide• Spearheaded IE’s online presence using social networks including Linkedin, Facebook and Xing; connected 12,000+ alumni and revived 30% of “lost” alumni connections• Cultivated relationships with international organizations such as Casa Asia to organize joint events; increased association members by 150%; increased annual international events by 200% while reducing costs by 40% • Standardized the processes of club management and elections, and drafted the IE club handbook • Conceived a new format for “Ideas”, IE’s quarterly magazine, to be published in English & Spanish • Started and maintained the IE Alumni News blog to disseminate alumni information and motivate clubs • Organized events, courses, conferences and networking events around the world Show less

  • Associate Director of IE Alumni Association

    Jan 2008 - Sept 2011

  • Intern at Corporate Partners

    Sept 2007 - Dec 2007
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  Balthazar Marketing Consulting

  Oct 2011 - May 2012

  Management Consultant

  Worked on several projects for a global beverage company in Spain and Portugal to increase sales: • Analyzed the impact of promotional activities and derived critical success factors for new programs• Conducted market and competitor analysis to determine differentiating factors & competitive advantages • Designed a process to develop new promotions for the product portfolio in Spain & Portugal • Leveraged social media to increase direct interaction with consumers and detect emerging trends• Researched the market to identify consumer behavior as well as best practices in the industry Show less

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  UNC Kenan-Flagler

  Aug 2012 - May 2014

  MBA Candidate Class of 2014

  • Dean’s Fellow • Lewis S. Morris & Kenan-Flagler Fellowships Recipient• Teaching Assistant for various courses including Data Analytics, Marketing, Analytical Tools, Corporate Finance and Operations• Tutor for various courses including Analytical Tools, Financial Accounting and Microeconomics • Member of the Beta Gamma Sigma Honor Society• STAR project: Developed a go-to-market strategy for a leading multinational firm’s recently acquired micro-sensors unit; identified potential opportunities in the Marine sector• Completed the SPIN Sales Training Workshop by Huthwaite Show less

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  McKinsey & Company

  May 2013 - Aug 2013

  Summer Associate

  • Analyzed transactional data of a Fortune 25 retailer to generate insights into customer behavior to boost upselling • Identified high value customer profiles for prospecting, to launch targeted marketing efforts • Explored and evaluated cross-category marketing opportunities to increase customer acquisition and upward migration

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  DHL Consulting

  Jun 2014 - Sept 2019

  • Led several teams to deliver multiple strategic, international and cross-functional projects: - Led incorporation of a new Financial Management System for a DPDHL business unit, to standardize cost allocations in 30+ countries; managed the end-to-end development, utilizing Scrum framework - Led a diverse team in a cross-functional digital transformation project for a DPDHL business unit; identified 100+ digitalization use cases & defined methods to advance them across development life cycle • Designed and delivered several Digitalization trainings, e.g. Machine Learning, Agile Methodologies • Participated in recruitment of new colleagues, including CV screening, interviews and onboarding• Active member of Digitalization and IT Practice Group Show less • Led several international projects across North America, Latin America and Europe: - Drove supply chain process optimization for a DHL customer, deriving and implementing optimization levers based on workshops with experts and shipment data analysis, with estimated impact of 20% cost reduction - Identified quick wins as well as sustainable process improvements, and developed a strategic roadmap including preventive action needs for a DPDHL business unit, to reduce churn of high-value customers - Developed global key account management strategy for a DPDHL business unit, to adopt a more customer-centric approach, focusing on setup, roles & responsibilities & customer engagement process- Analyzed customer churn for a DPDHL business unit & developed strategic roadmap incl. preventive action needs focusing on sustainable business improvements in operations delivery & service quality- Developed global key account management strategy for a DPDHL business unit, to adopt a more customer-centric approach, focusing on setup, roles & responsibilities & customer engagement process- Analyzed customer churn for a DPDHL business unit & developed strategic roadmap incl. preventive action needs focusing on sustainable business improvements in operations delivery & service quality- Led the PMO for the North America Hosting Consolidation (NAHC) program with ITS • Responsible for Basic Consulting Skills trainings for colleagues & stakeholders in the Americas Show less

  • Project Manager

    Jul 2017 - Sept 2019

  • Senior Consultant

    Jan 2015 - Jun 2017

  • Consultant

    Jun 2014 - Jan 2015
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  DHL Supply Chain

  Oct 2019 - now

  Global Director of Order to Cash Processes

  • Shaping and driving the overall transformation of DSC customer-billing processes, towards automated customer-billing, with a focus on process standardization, cash flow optimization, data-driven decision making and enhanced customer experience, leveraging agile methodology (Scrum framework) • Collaborating closely with cross-functional, global and regional stakeholders to define the target customer-billing processes and to align on the requirements for the billing tool, including a detailed and globally aligned business requirements document and identification of several optimization levers • Aligning key findings with senior stakeholders including the DSC Finance, Operations and IT Board members• Conducted a stock-take of customer-billing practices globally, to identify key pain points, revenue leakage drivers, optimization levers and standardization opportunities• Conducted a successful proof of concept with selected vendors, utilizing real-life customer contracts, to confirm feasibility of billing automation and identify key success factors for global implementation Show less