Michael Feather

Experience

• 

  Benefits Agency

  Sept 1984 - Feb 1989

  Administrative Officer

  Administrative officer dealing with all aspects of National Insurance contributions. The main duties included interviewing customers, visiting employers and the public to collect National Insurance. During this employment I was promoted to National Insurance Inspector, and then selected as Training Officer for new staff.

• 

  National Westminster Bank

  Feb 1989 - Sept 1989

  Grade 2 Cashier

  Cashier dealing with all banking aspects appropriate to the grade. The main duties were dealing with the public on a daily basis, handling customer queries, selling bank products and balancing at the close of business.

• 

  Child Support Agency

  Jan 1994 - Feb 2005

  Trainer for Training Solutions delivering and developing technical and behavioural training to staff including Induction events which could range from 20-50 new staff at any one time. The training mainly involved Computer based training of new IT systems but also included Coaching skills, Assertiveness skills, Human Rights, Negotiation skills and Telephone skills. I was also involved in developing adhoc material for specific target audiences and evaluating its success. Administrative officer dealing with the calculation of child maintenance assessments. Other duties included communication both orally by telephone and in writing to the public and employers, gathering and delivering information effectively. As a very experienced member of staff I was the Training focal point for trainees and always provided support and guidance to my team.

  • Executive Officer/ Trainer

    Jan 2002 - Feb 2005

  • Administrative Officer

    Jan 1994 - Jan 2002
• 

  East Sussex Fire and Rescue Service

  Feb 2005 - Jan 2012

  Equality and Diversity Manager

  ROLE:Equality and Diversity Manager embedding equality and steering improvements throughout the organisation’s service employment and service delivery areas. I supported the Corporate Management Team and East Sussex Fire Authority and led the organisation from ‘Achieving’ level to ‘Excellent’ level in the Fire and Rescue Service Equality Framework (FRSEF). KEY ACHIEVEMENTS:*Winner of the Communities and Local Government (CLG) Equality and Diversity Individual Award 2008 for Leadership.*Nominated for the RADAR (Disability Network) Person of the Year Award 2008.*Designed and delivered a Diversity and Equality course to all 900 staff to provide behavioural and cultural change at ESFRS.*Assisted to create the organisational values of ESFRS whilst ensuring relevance to National Core values and the values of staff.*Produced an Employee Guide to promote the organisational values of ESFRS.*Produced a faith guide to assist the Service in creating a positive attitude to religion and belief in the workplace and in the delivery of services to the public.*Project managed a disability poster initiative which has been rolled out nationwide to over 20 Fire and Rescue Services and generated funds for local disability groups. *Researched, organised and hosted an awareness event of the Gypsy and Traveller Community that required me to build and maintain close links with the Gypsy and Traveller community. This successful event led to this community welcoming our Community Fire Safety Team in delivering fire safety messages to various Gypsy and Traveller sites within East Sussex. Vis mindre

• 

  Care Quality Commission

  Jan 2012 - Jan 2017

  The main duties include the commissioning, procurement, design, delivery and evaluation of learning products and programmes. I have designed, developed and implemented various learning programmes including the new approach Conversion Day and Core Service training for Acute hospital inspectors. I have also designed and delivered Technical Report Writing and Hospice training for Adult Social Care inspectors.I also designed, delivered evaluates and developed e-learning solutions for the Role Specific induction for all new inspection staff at CQC. Support the Academy Leadership Team in the design of the Academy delivery plan and understanding of learning and development in line with the CQC strategic priorities. I work with identified business leads to ensure that the learning and development requirements are designed, delivered and approved. This includes procuring external support when required.Contribute to the design process for in-house learning and development materials, which involves working with Academy Business Partners and subject matter experts who will contribute to the the content of learning and development materials.Delivery of learning and development using a range of options from classroom training to e-learning by both internal trainers and external providers. Supporting a process of learning and engagement in support of a culture of autonomous learning and delivery in accordance with the 70/20/10 model.Supports the framework and process for employees and managers to undertake professional qualifications as part of their professional development, providing clear guidelines on qualifying criteria and the extent of financial support provided by the organisation.Delivers and evaluates leadership development and coaching working closely with the organisational development team and/or external suppliers to provide content. Vis mindre

  • Adult Social Care Inspector

    Apr 2016 - Jan 2017

  • Academy Learning and Development Advisor

    Nov 2013 - Mar 2016

  • Compliance Inspector

    Jan 2012 - Jan 2013
• 

  Citation Professional Solutions

  Feb 2017 - now

  Care Business Manager

  Responsible for researching and developing new services and products to the care sector.Support care clients with all care-related enquiries from registration, inspection of and preventing cancellation of services.Source care specific partners and training providers to enhance Citation's offer to the care sector.Develop products to support care clients in achieving their service aims through auditing compliance and providing best practice solutions.Sound working knowledge of Care Quality Commission, Care Inspectorate, Care Inspectorate Wales and the Regulation and Quality Improvement Authority.Train, coach and support Business Development Managers to grow Citation's care client base annually and maintain the retention of care clients.Up skill internal sales and service teams to improve their knowledge of the care sector through training and development.Deliver presentations around the UK to care prospects on the latest guidance and best practices. Identify, build and maintain beneficial relationships with local, regional and national care partners.Point of contact with the Client Relations Team to resolve issues relating to care clients. Vis mindre