Dan Rearden 🛡️☕🤖

Experience

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  Target

  Oct 2015 - Oct 2017

  Cashier

  -Ability to communicate and interact with guests to build an inclusive guest experience-Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns-Ability to adapt to different guest interactions and situations-Experience promoting and selling various benefits, offerings and services-Create a welcoming experience by authentically greeting, every guest every time-Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach.-Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.-Work efficiently to minimize guest wait time while maintaining guest service and accuracy. Show less

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  Selinsgrove Center - Commonwealth of Pennsylvania

  Dec 2017 - Oct 2020

  RSA

  -You will be responsible and accountable for providing required support and services for individuals living within residential units.-As a member of the Interdisciplinary Team (IDT), the RSA in this position delivers treatment and training services in the areas of self-care, socialization, and health maintenance as specified in each individual’s Individual Support Plan (ISP).

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  Mr.Tech inc

  Jul 2020 - Oct 2021

  Repair Shop Technician/Manager

  -PC clean up through software use-Repair broken mobile devices-Repair broken PCs-Troubleshoot PC Issues-Troubleshoot mobile issues-Customer service-Call customers to inform of device status-Cable runs of Cat5e for internet and security cameras-Installing security cameras-Terminating Cat5e ends-Updating customer devices-PC building-Gathering customer information for devices

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  Sunbury Motor Co

  Oct 2021 - Jan 2023

  IT Tech/Cybersecurity Manager

  -PC physical clean up-Responding to calls from users-Installing new software on user's devices-Updating Users devices-Initial set up on new devices (Tablets, PC's, Phones, Printers)-Installing security cameras-Cable runs of Cat5e for internet, phone, and security cameras-Terminating Cat5e ends-Implementing IT ticketing system using Spiceworks-Currently writing compliance policy and risk assessment policy-Continuously evaluate IT Risk to the organization-Clearly document and define risks and potential impacts-Recommend action to be taken to identify, measure, monitor, and control risk as needed Show less

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  Akamai Technologies

  Jan 2023 - now

  Associate Customer Support Specialist

  - Work closely with high value customers to troubleshoot and remediate issues.- Providing solutions for our customers via support tickets, emails, and phone calls.- Being familiar with all Linode products, services, and systems both technically and operationally.- Working closely with cross-functional teams to communicate and coordinate solutions for customer issues.- Troubleshooting customer Linux issues- Troubleshooting networking issues with Linode instances- Investigate customer records and invoices to troubleshoot account and billing issues - Drive personal learning of the fundamentals of Linux and Cloud Computing systems- Resolve customer inquiries regarding account and billing issues by analyzing customer records and invoices while ensuring customer satisfaction- Be customer focused and act with our core values in mind, always.-Demonstrate knowledge of software/hardware troubleshooting, Linux, and fundamental computing concepts.- Possess clear and concise writing and the ability to explain complex subjects simply- Be naturally curious and seek out opportunities to learn new things to deepen your technical expertise. Show less