Adebimpe Kayode

Experience

• 

  Great Nigeria Insurance Plc

  Mar 2012 - Dec 2017

  Risk Advisor

  Advised clients - potential and existing customers, individual and corporate organizations - on their insurance necessities, offering a variety of insurance plans/policies that give the greatest coverage at the lowest cost.

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  RDMC Int'l Services Ltd.

  Jan 2018 - Sept 2022

  Human Resources Analyst

  • Assessed marketing strategies through trend analysis; evaluated competitive markets using related product, market and share data; identified new Markets using analysis of changing user and industry conditions.• Created reports, summarizing business data for management review; improved operations with skilled data interpretation and results analysis using various statistical techniques.• Identified opportunities to improve data processes and measurement strategies.

• 

  HGS - Hinduja Global Solutions

  Dec 2022 - Mar 2023

  Customer Service Specialist

  • Used multiple computer systems and KMTs to assist with customers requests or inquiries. • Collaborated with team members and other departments to find resolutions to customers queries.

• 

  Rogers Communications

  Mar 2023 - now

  Customer Service Consultant

  • Navigate multiple computer systems and utilize knowledge management tools to find information, answer questions, troubleshoot issues and resolve complaints. • Collaborate with internal departments to find resolutions or conduct further research on customer accounts.• Protect sensitive customer personal details, complete transactions securely and document important information, all according to standard operating policies.