Ibrahim Dawood Husain

Experience

• 

  Emirates Airline

  Jan 2003 - Jan 2011

  • retail services officer

    Jan 2005 - Jan 2011

  • Retail Services Officer

    Jan 2003 - Jan 2011
• 

  Emirates Holidays

  Apr 2003 - Jul 2005

  Senior Tours Consultant

  Increased the sales while maintaining superior customer service. Handling the help desk call centre and the holidays counter. Suggested and tailor made new products that increased earnings. Assist and support reps/partners.

• 

  Emirates

  Aug 2005 - now

  Support and assist the Manager Duty Free Services • In planning, organising,controlling In-Flight Duty Free sales with the intention of maximising revenue and achieving passenger satisfaction from the sale of Duty Free goods onboard all EK flights.• In developing new sales channels for Duty Free products, such as mail order, pre order, internet and intranet retailing to enable Duty Free Services maximize potential revenue return.• Research new products,analyse product categories for retailing through various sales channels, prepare a financial analysis and potential return for each project/item considered so that in conjunction with Duty Free Manager an informed decision can be made on product selection. • In negotiations with suppliers, budgeting, pricing,developing passenger sales promotions to ensure best practice in terms of customer service and maximum revenue return to Emirates.• Controlling stock movements both incoming,outgoing from suppliers, ensuring the correct quantity/specifications are delivered and monitoring the timely delivery of all products. • Act as a liaison between the supplier,Emirates and the bonded warehouse to ensure continuity of availability of product meeting our requirements,adjust stock requirements by ensuring optimal stock holding level in line with the growth of the airline. • Recommend procedural improvements wherever possible, with the aim of reducing manpower requirements, increasing accuracy of function, or reducing procurement costs• Control logistics, maintenance,operation of the Hand Held Computer and continuously develop systems and procedures to enable effective system utilisation.• Quality Control: Monitor, evaluate and report product defects on brochure quality with a view to accurately determining the cause of potential problems. • Actively seek,obtain customer feedback and manage customer complaints. Show less

  • Retail Services Officer

    Aug 2005 - now

  • Retail Services Officer

    Aug 2005 - now