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Ahmed Mustafa

Ahmed Mustafa

Sales Account Manager

Followers of Ahmed Mustafa4000 followers
location of Ahmed MustafaQesm El Maadi, Cairo, Egypt

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  • Timeline

  • About me

    Interpretation manager / Medical interpreter

  • Education

    • Ain Shams University

      2009 - 2015
      Bachelor's degree Business/Commerce, General Fair

      Activities and Societies: Basketball team

  • Experience

    • Amecho tech

      Dec 2009 - Apr 2011
      Sales Account Manager

    • Yahoo

      May 2011 - Aug 2012
      Account Manager

    • Vodafone

      Aug 2012 - Nov 2014
      International account adviser

    • Notcourses

      Mar 2015 - Jan 2017
      ESL teacher

    • LanguageLine Solutions

      Mar 2017 - now
      Interpreter

      core job is to deliver any message been said from the Client to LEP (low English profile) with correct rendition no addition or omition of any kind breaking all kinds of culture barrier to convey the perfect meaning of the message

    • Allied Interpreting & Translating

      Mar 2020 - now
      Professional medical interpreter

    • Effectiff

      May 2021 - now
      Professional medical interpreter

    • Db Group Business Solutions

      May 2021 - Dec 2024

      A results-driven professional dedicated to optimizing operations, enhancing customer experiences, and driving business growth. Passionate about building efficient processes, fostering strong client relationships, and ensuring service excellence.🔹 Operations ManagementOversee and optimize business operations to enhance efficiency and scalability.Develop and implement strategies to improve workflows and service delivery.Monitor key performance indicators (KPIs) to ensure operational excellence.Ensure compliance with industry regulations, company policies, and best practices.Collaborate cross-functionally to drive process improvements and innovation.🔹 Customer Success & EngagementServe as a trusted advisor and advocate for customers, ensuring satisfaction and retention.Lead seamless onboarding and implementation to drive product/service adoption.Proactively address customer challenges, providing timely and effective solutions.Gather insights and feedback to enhance offerings and customer experiences.Identify growth opportunities, including renewals and upselling, to maximize value.🔹 Impact & ValueCommitted to bridging the gap between operations and customer success, ensuring seamless service delivery, long-term client relationships, and sustainable business growth. Show less

      • Interpretation manager

        May 2021 - Dec 2024

      • Operations Manager

        May 2021 - Dec 2024

    • Boostlingo

      Jun 2021 - now
      Interpreter

    • Voyce

      Jun 2021 - now
      Interpreter

    • Homeland Language Services

      Sept 2021 - now
      Interpreter

  • Licenses & Certifications

    • TOT

      Sept 2011

    • Interpreting for refugees

      University of Glasgow
      Mar 2021

    • Lean Six Sigma Yellow Belt

      Udemy

    • Lean Six Sigma Green Belt

      Udemy

    • Project Management Professional (PMP)

      Coursera

    • Professional interpreter

      LanguageLine Solutions
      Nov 2018

    • HIPAA Associate (HIPAAA)

      ProProfs
      Mar 2017

    • PICSI

      LanguageStat
      Nov 2021

    • C2 English level

      EF Standard English Test (EF SET)
      Feb 2021
      View certificate certificate

  • Honors & Awards

    • Awarded to Ahmed Mustafa
      trainer teleperformance November 1, 2018
    • Awarded to Ahmed Mustafa
      professional interpreter language line November 1, 2018

  • Volunteer Experience

    • Fundraising Coordinator

      Issued by Resala Charity Organization | جمعية رسالة للأعمال الخيرية on Feb 2012
      Resala Charity Organization | جمعية رسالة للأعمال الخيريةAssociated with Ahmed Mustafa