Jairo Enrique Lenis

Experience

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  EMTELCO S.A.

  Oct 1997 - Jun 2007

  • Promote sales to customers of TIC’s solutions (LAN and WAN équipement, PBX, VoIP, routers, data transport services, internet, call center, data center, help desk). • Evaluate the needs and resources of clients and recommend appropriate equipment and services (consulting approach).• Design and deliver solutions according to the schedule and budget and in accordance with customer requirements. • Support the project implementation.• Identify and mitigate risks (financial and operational) related to projects. • Develop and negotiate the proposals.• Be the main level of contact with clients through the project delivery process. Show less • Managed metropolitan network construction project, including reliability and technical studies as well as the supplier selection and contract management • Prepare the cost, schedule and technical specifications for the outside plant infrastructure construction.• Supervise and inspect the installation, modification, testing and operation of the external network.• Prepare technical documents included in the bid.• Develop technical standards for the building and maintenance for the external network.• Prepare contractual documents and technical evaluations for tenders in building the external infrastructure.• Develop and maintain relationships with contractors.• Direct and coordinate the construction supervision team. Show less

  • ACCOUNT MANAGER

    Nov 2001 - Jun 2007

  • PROJECT ENGINEER

    Oct 1997 - Nov 2001
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  CYM Ltd.

  Jun 2007 - May 2010

  QUALITY PROJECT MANAGER

  • Prepare the cost and time estimates for the ISO 9001 – 2008 quality standard project• Establish corporate process structures.• Identify and evaluate process management indicators.• Define the structure of company document procedures.• Elaborate and execute internal and external audit plan.• Coordinate quality training for staff.

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  6TELECOM

  Sept 2011 - Oct 2013

  HEAD OF TELEPHONY SERVICES

  • Program, VoIP and digital systems on the Avaya IP office platform, according to the client specifications• Test and configure IP and digital phones• Program unified messaging systems (Voice Mail -pro), and collaboration tools (One-X Portal and one-X Mobile)• Document technical solutions in internal software applications.• Respond to calls for technical support and troubleshooting.• Ensure the technical problem resolution and document it in the internal ticket platform.• Research, design, develop, and integrate new versions and features of the PBX system.• Prepare reports from control simulations and test performed on the IP Office systems.• Initiate porting number requests (DIDs and 1-800s) to suppliers (Allstream, Bell, Videotron, Telsynergy).• Contact customers for availability and required documents for the porting process.• Program DID’s numbers to be ported into the Avaya internal platform.• Maintain communication with the suppliers to ensure compliance with scheduled porting dates.• Complete porting procedures, perform tests, and troubleshoot issues raised by clients and suppliers. Show less

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  Connex Telecommunications Inc.

  Sept 2014 - Mar 2018

  SOLUTIONS ARCHITECT

  - • Work closely with the assigned Sales Directors and Account Executives to architect and sell solutions to meet customer needs• Evaluate the client’s needs and resources and provide expertise and consulting on solutions • Deliver complex solutions design, technical financial proposals and RFP reponses for Unified communications, Call center and IP Telephony, working with the costumer in defininig their needs• Elaborate hardware and software quotations• Develop and deliver scope of works and client deliverables• Develop and deliver professional proposals, including design documentation• Deliver costumer presentations and product demonstrations• Assist operational team with technical specifications in project implementation• Deep knowledge of Avaya Solution Design ASD and EC services quotation tools for Avaya Aura, IP Office and Avaya professional services Show less

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  Intact

  Mar 2018 - Sept 2018

  Solutions Architect

  • Design effective solutions that meet the business needs• Work closely with the project manager on the execution of complex projects by studying and understanding business requirements• Makes sure that the project scope is maintained and solutions are implemented.• Design information or telephony solutions and integrate it with computer hardware to meet specific business needs.• Examining current business architectural designs and working with other professionals to ensure successful implementation of such designs and completion of projects.• Reviewing proposals from vendors and suppliers for any project that requires external input. Show less