Andrew Granger

Experience

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  Six Flags

  Jul 2012 - Jul 2016

  Games Supervisor

  • Managed daily operations of the Games and Attractions Department responsible for gross revenue generation in excess of $1 million.• Directed the activities of subordinate management personnel.• Oversaw front-line employee base of 100 Team Members including daily staff placement and adherence to all company policies and state labor laws.• Facilitated trainings of subordinate staff including introductory classroom style and practical on the job trainings.

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  Best Buy

  Oct 2015 - Apr 2016

  Geek Squad Advanced Repair Agent

  • One on one customer service• Computer issue diagnosis • Repair computers• Checking customers in and out in a timely manner• Understanding the wants and needs of customer requests• Helping the advanced repair agents repair computers• Answer geek squad phones and assist callers with information

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  Centegra Health Bridge Fitness Center

  Aug 2017 - Jun 2018

  Manager On Duty

  • Supervised employees to complete tasks in an orderly fashion• Represented the Fitness Center in a professional, courteous, and enthusiastic manner andencouraged team members to do the same• Served as main contact for day to day issues that arose• Oversaw the faculty for any mechanical issues including pools

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  The LEGO Group

  Oct 2018 - May 2019

  Retail Supervisor

  • Motivated and develop a high-performance team by sharing the LEGO Brand, Vision andValues• Maximized profitable sales by the regular review of sales and margin information• Coached Sales Associates to become a better part of the team and to increase their sellingskills

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  City of Waco, TX

  Feb 2020 - Aug 2020

  Historic Site Assistant

  • Conducted engaging and informative tours of the Waco Mammoth National Monument, providing visitors with a detailed understanding of thehistory and significance of the site.• Delivered exceptional customer service by providing information, collecting fees, and facilitating merchandise sales, while adhering to Citypolicies and guidelines.• Assisted in maintaining and preserving the Monument, including performing regular inspections and ensuring compliance with safety andconservation protocols.• Collaborated with team members to develop and implement educational programs and events, and contributed to the overall success of theMonument's visitor experience.• Adapted to changing visitor needs and requirements, and provided recommendations to enhance the visitor experience. Show less

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  Shadow Techs

  May 2022 - Aug 2022

  IT Management Intern

  • Managed and supported IT projects for small to medium-sized businesses, including construction companies with a combined annual revenue ofover $100 million.• Coordinated with team members to provide remote and in-person end-user support for PC and mobile devices, while ensuring adherence toservice level agreements.• Administered Google Workspace, including email accounts, calendars, and document sharing, to enable efficient communication andcollaboration among team members.• Configured and maintained network infrastructure, including servers, firewalls, switches, and cloud-based services, to ensure high availability,scalability, and security.• Analyzed client billing data and implemented changes that increased revenue by approximately 26%.• Facilitated project communication, documentation, and reporting by assigning tasks, organizing workflows, and regularly communicating withclients and team members.• Utilized project management software and collaboration tools to track project progress, identify issues, and ensure timely delivery of milestones.• Collaborated with cross-functional teams to ensure successful project completion and customer satisfaction. Show less

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  City of Waco, TX

  Mar 2023 - now

  • Conducted engaging and informative tours of the Waco Mammoth National Monument, providing visitors with a detailed understanding of thehistory and significance of the site.• Delivered exceptional customer service by providing information, collecting fees, and facilitating merchandise sales, while adhering to Citypolicies and guidelines.• Assisted in maintaining and preserving the Monument, including performing regular inspections and ensuring compliance with safety andconservation protocols.• Collaborated with team members to develop and implement educational programs and events, and contributed to the overall success of theMonument's visitor experience.• Adapted to changing visitor needs and requirements, and provided recommendations to enhance the visitor experience. Show less

  • Information Technology Technician

    May 2024 - now

  • Historic Site Assistant

    Mar 2023 - May 2024