Prasanti Padayachee

Experience

• 

  MPlanet Holdings

  Sept 2006 - now

  • Spearheaded business growth strategy, increasing client base from 300 to over 1500 domains.• Developed and maintained strong relationships with high-profile clients & business partners, ensuring client retention and loyalty.• Led the transition from IT Technical Support to a Marketing & Digital Solutions provider, positioning Mplanet as a leader in the industry.• Managed contracts and tenders, securing long-term service agreements with corporate and government clients.• Designed and executed marketing strategies, leveraging social media, SEO, and email campaigns to boost brand awareness and sales.• Implemented CRM systems to enhance customer engagement, streamline operations, and drive revenue growth.• Oversaw IT infrastructure, cloud computing solutions, and digital transformation projects for clients.• Trained and mentored cross-functional teams in business development, IT support, and customer service excellence. Show less

  • Key Account Manager at Mplanet Holdings

    Sept 2005 - now

  • Technical Support Engineer

    Sept 2006 - Feb 2024
• 

  Lantek IT Solutions

  Feb 2024 - now

  Information Technology Business Development Manager

  • Led business development efforts after Mplanet merged with Lantek IT Solutions in 2024.• Managed and nurtured an existing database of over 1000 clients, ensuring seamless service transition.• Upsold Lantek's core services, including Managed Services, Office 365, Acronis, and ESET Cyber Security, increasing client adoption rates.• Successfully doubled company profits from 2024 to 2025 through strategic sales and marketing efforts.• Managed the Website Design and Development team, creating digital marketing strategies for existing clients to drive engagement and revenue growth.• Managed Microsoft Office 365 environments, including SharePoint, Microsoft Exchange, and user account administration.• Administered Microsoft Tenant settings, ensuring DNS pointing configurations and troubleshooting connectivity issues.• Configured and supported POP/IMAP email accounts across multiple devices for clients.• Led domain migration projects, facilitating seamless transitions from one service provider to another while minimizing service interruptions.• Oversaw cybersecurity management through the ESET portal, ensuring timely updates and consistent protection for organizational endpoints.• Managed backup solutions using Acronis portal for backup agent deployment and restoration across various devices. Show less