Sarah Moore

Experience

• 

  Scottish Widows

  May 1998 - Nov 2002

  Data Entry Clerk

  Input customer information into central databases. Formulated and ran training courses for New Business staff. Managed cases delayed in servicing on behalf of Financial Advisers and customers. Processed maturity payments for customers. Staff representative at forums with top management. Customer Relations. Selected to go to Edinburgh for four weeks to learn the New Business computer systems in readiness for running detailed and training courses for two hundred delegates.

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  Lloyds Bank

  Nov 2002 - Apr 2010

  Co-ordinated executive diary, travel arrangements, meetings, communications and related personal tasks. Continually ensured Director’s email inbox was well-ordered and up-to-date. Planned and executed social functions for Wealth Management clients. Composed business correspondence for internal and external audiences. Fact-checked and proofread Director’s weekly blog posts on Wealth Management topics. Approved articles written by team members for inclusion on intranet site. Served as primary contact for all new team members. Created minutes for monthly meetings and ensured all action items were completed on time. Key achievements:• Achieved 100% on-time completion rate for development plan information by supervisor’s direct reports through diligent progress monitoring and follow up.• Forged strong working relationship with direct supervisor by being open to criticism and rapidly integrating feedback to optimise performance.• Developed expertise in responding to ad hoc queries and prioritising new work for team. Show less Acted as primary administrative support for six financial managers, overseeing diaries, inboxes, telephone communications, travel, conferences and other events. Gathered and distributed management information for larger team of forty financial professionals. Published league tables for two hundred financial advisors. Performed data analysis for ad hoc projects. Conducted research and used findings to craft presentations. Tracked telephone bills and processed expense claims with attention to budgeted costs. Generated documents from notes and audio files. Created minutes for monthly meetings and ensured all action items were completed on time.Key achievements: • Profitably organised charity ball for Marie Curie by selecting the right venue, catering, room design, and DJ. Conceived engaging and effective fundraisers for the event. • Organised a 20-person incentive trip to Edinburgh by securing flights, hotel accommodations, meals and entertainment. Show less

  • Personal Assistant to Wealth Planning Director

    May 2007 - Apr 2010

  • Personal Assistant - Outer London & Thames Valley Area and London & South East Region Bancassurance

    Nov 2003 - May 2007

  • Administrative Assistant/Enquiries Clerk (Butler Place branch)

    Nov 2002 - Nov 2003
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  BBC

  Apr 2010 - Jun 2017

  Delivered focussed and flexible support for a fast-paced group of Interactive Production Managers (IPMs) engaged in ensuring all interactive audience events at the BBC are managed in a way which is compliant with Ofcom and BBC Editorial guidelines. Allocated all services received from Production teams while ensuring strategies of the team consistently align with management priorities. Ensured the IPMs' diaries and inboxes are managed in accordance with their requirements and that they are always well prepared for meetings. Prioritised and routed all incoming communications to the relevant team members while being the face of the ITACU team. Took minutes and monitored actions at key Production meetings, tracking and driving completion of key deliverables. Monitored pan-BBC output, ensuring scripts and graphics provide accurate information to the audience and liaised with Production teams when errors occurred to ensure these were corrected immediately. Checked and uploaded Internal Audit information onto the in-house BBC risk system on behalf of the IPMs. Compiled data reports and provided analysis. Point of contact and mentor to the new Team Assistant and Interactive Production Executive, delegating work as appropriate but also providing support on complex or larger projects. First Aider/Fire Warden/Mental Health First Aider.Key Achievements:• Protected sensitive Human Resources information and audience data by handling in strict confidence and with integrity. • Managed relationships with internal BBC colleagues, external teams at partnering Indies and other external suppliers by always being approachable and providing accurate information in response to queries, while also taking into consideration what could be shared. • Independently responding to Press and other queries. • Introducing systems and sharing best practise which enable more effective working. Show less Delivered expert meeting co-ordination and administrative support for a fast-paced group engaged in ensuring all interactive audience events are managed in a way which is compliant with Ofcom and BBC guidelines, as well as being fair for audiences; the Unit operates twenty four hours per day. Maintained complex and ever-changing diaries for the Head of the Unit and ten team members. Ensured diaries consistently aligned with management priorities and team members were always well prepared for appointments, speeches, meetings and travel. Managed logistics for meetings and social events, including development of detailed information packs, room bookings, parking and hospitality. Organised four Christmas parties on very low budgets. Arranged travel and booked hotels within the UK and abroad. Prioritised and routed all incoming communications to team members. Scheduled and tracked professional development training for team. Liaised with Facilities Management on all environmental, health and safety issues. Raised purchase orders and submitted expense claims in line with budget targets. Mentored a trainee recruited through the BBC’s Extend Programme which offers paid work opportunities to people with disabilities. Took minutes and monitored actions at key meetings. Regularly handled personal errands for the Head of the Unit.Key achievements:• Contributed to the successful production of high-profile, televised events, including Strictly Come Dancing, the BAFTAs, The World Cinema Awards and Comic Relief.• Bolstered awareness of the scope of the group’s work by developing a robust marketing portfolio with professional photographs and an internally produced film.• Participated in review and sign-off process for scripts and Board papers, which were submitted to the Director General of the BBC.• Represented manager at key departmental meetings.• Cultivated positive relationships with Production teams, Suppliers, valued external partners and internal colleagues. Show less Provided complete administrative support for busy executive, including diary management, email and call screening, event planning and travel. Developed PowerPoint presentations, applying custom animations and other strategies to increase audience engagement during live meetings. Reviewed all significant correspondence for tone, grammar and accuracy. Managed shared meeting spaces. Co-ordinated purchasing for stationary and other supplies. Took minutes and monitored actions for key meetings. Key achievements:• Enhanced video conferencing performance by acting as subject matter expert and champion.• Facilitated networking and best practices sharing by serving as Chair of Assistants’ meeting.• Demonstrated flexibility by providing holiday cover for the Assistant to the Chief Operating Officer, as well as administrative services to the BBC North and W1 Project Managers. Show less

  • EA/Interactive Production Executive (Interactive Technical Advice & Contracts Unit)

    Nov 2015 - Jun 2017

  • Office Manager (Interactive Technical Advice & Contracts Unit)

    Jun 2011 - Nov 2015

  • Personal Assistant to Project Director for Future Media & Technology

    Apr 2010 - Jun 2011
• 

  St. JOHN Restaurant Company Ltd.

  Jun 2017 - Mar 2020

  Personal Assistant to Chief Executive Officer/Co-Owner

  Managed two very busy diaries and pre-empting meetings according to relevant business and personal needs; making restaurant bookings. Organised travel and providing detailed itineraries for all trips, both domestic and international. Principle point of contact for all internal and external Director-level enquiries, ensuring unsolicited communications are dealt with immediately. Organised Board Meetings and Senior Management Meetings, including agenda management and taking minutes. Managed two apartments which form part of the owners’ portfolio (including preparing Tenancy Agreements, liaising with Estate Agents, transferring deposits into the Deposit Protection Service and ensuring all relevant repairs are completed within a reasonable timescale). Attended and minuted disciplinaries, ensuring all information is kept strictly confidential. Managed the office environment (including ordering staff lunches, ordering and distributing dry cleaning vouchers, restocking toilet supplies, maintaining the intercom, roof, heating and fire alarms and cutting keys, when necessary). Ordered stationery and monitored stock levels. Prepared typed correspondence and franking letters (for delivery both domestically and internationally). Managed mobile phone provision and responding to staff queries in relation to this. Provided support on ad hoc projects, including but not limited to issuing Press releases, and responding to requests for stills. Managed merchandise orders. Provided holiday cover for the Head of Events. Key Achievements:• Managing the property portfolio expertly, despite having little experience of this previously. • Adapting to a new team swiftly and effectively.• Introducing systems which enable more effective working. Show less

• 

  Scope

  Mar 2020 - now

  Executive Assistant – Organisation Support (for Executive Directors and Chief Executive)

  • Ensuring the Executive Team are supported with diary management; travel bookings; time management; the co-ordination of external and internal team events; and the effective management of their teams.• Ensuring the Leadership Team is assisted with the management and administration of cross-cutting corporate activities, such as performance reviews, major events, projects and programme co-ordination.• Ensuring Executive Directors and Chief Executive are assisted with managing key administrative tasks and business processes.• Assisting Executive Director, People with inbox management.• Managing weekly Executive Leadership Team meetings, including agenda forward planning, electronic filing, minute and action tracking, room bookings, guest liaison and paper circulation. • Being a champion for improving administration processes across Scope.• Providing support for the Governance team.• Supporting the delivery of Scope’s communication strategy to ensure effective communication internally across Scope and with external stakeholders.• Exercising judgment, flexibility, tact and sensitivity with regards to managing potential diary conflicts, having due regard for business priorities.• Managing relationships with key internal and external stakeholders with a high degree of professionalism and care, taking the initiative to ensure meetings are scheduled in a timely way and that there is ongoing communication and good follow-up to meetings.• Drafting correspondence, presentations and briefings communications on behalf of Executive Directors.• Supporting HR administration activities and projects (e.g. recruitment, mandatory training tracking, writing training materials, performance management administration).• Supporting financial management activities (e.g. budget tracking, ensuring Purchase Orders are processed in a timely fashion and managing Chief Executive expenses).• Mentoring colleagues and sharing best practice to aid personal development Show less