Mathieu Cordonnier

Experience

• 

  Diehl Group

  Aug 2008 - Aug 2009

  Personal Assistant To Directors

  • Provided comprehensive administrative support for corporate and executive level leadership. • Administered office management support for worldwide export department including international and national directors with a commitment to excellence. • Screened phone calls, scheduled meetings, travel arrangements and conferences.• Maintained calendars, performed data entry and ordered office supplies. • Consistently met deadlines for special projects, client contracts, reports, billing and presentations and performed all administrative related tasks. Show less

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  ITS Management

  Aug 2010 - Sept 2014

  Call Center Manager

  • Managed a very diverse team of 20 people in the customer service & sales team• Developed and implemented new procedures and identified improvement opportunities with existing work practices• Mentored and coached junior members of staff on joining the team• Prepared and delivered regular training and presentations to improve staff engagement• Motivated and influenced staff to perform their best • Advised customer support and sales teams in difficult situations• Chaired regular team meetings Show less

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  BIODROGA Australia

  Sept 2014 - Jan 2020

  Owner - Operator

  • Developed the business case and the business plan• Performed financial modelling to inform important decisions• Identified resistance and performance gaps, and worked to develop and implement corrective actions with partnering business clients• Built and nurtured relationships with stakeholders at all levels• Performed end to end execution of project management including product launches, events, and marketing campaigns • Promoted Diversity and Inclusion initiatives to celebrate differences in the workplace• Increased business development • Analysed data to improve overall business performance Show less

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  Esher House

  Jan 2020 - now

  National Customer Success Manager