Suwalak Phakdiakson

Experience

• 

  HP Technical Support | HP Customer Service

  Feb 2000 - Apr 2003

  Technical Service Specialist

  - Handle technical inquiries and general incoming calls from Thailand-based customers focusing on hardware problem.- In charge of training such as new product model.- Assist all administrative work such as monthly service report, training report, etc.- Research solutions and/or escalate PC problems to product specialist.- Assist and cooperate for International Travel Warranty process.

• 

  Ford Operation (Thailand) Co., Ltd.

  Jun 2003 - Mar 2005

  VP Customer Service Secretary

  - Manage and schedule all appointments.- Prepare document, data and presentation.- Arrange and coordinate meetings and meeting facilities. - Manage all administrative work, e.g., document filing, hotel reservation, work permit and visa.- Plan, arrange and execute training.- Check all training budget and cooperate with outsource training.- Assist some financial work such as petty cash, budget.- Submit monthly report.

• 

  JICA IST Project (The Project for Improvement of Sewerage Treatment Plant Management in Thailand)

  Jul 2006 - Jul 2007

  Secretary to Project Chief Advisor

  - Translate the document from Thai to English and English to Thai.- Plan, collect data and facilitate the presentation.- Record all meeting document to follow the result and plan for the next project.- Coordinate between Thai officers and Japanese experts for submitting report, meeting or following work process outbound such as visiting the paper plant to check the water treatment process and provide the report.- Manage the administrative work such as minute taking, hotel booking, checking meeting facilities, etc.- Manage some basic financial papers such as payment and pretty cash.- Assist Japanese visitors to build the report and presentation and advise them to contact government officers and local staffs. Show less

• 

  Siam Kubota Corporation Co. Limited

  Nov 2007 - Sept 2012

  Office & Plant Administrator

  Plants and office service and facilitiesPlanning section- Planning annual budget and monthly expense- Control the budget and reduce the cost expense such as company mobile phone charge, gasoline, etc.Training section- Orientation for new SKC employees- New Activities such as QCC, Kaisen, 5S and Safety cycle- Any training as assigned team building, etc.- Monitoring all contracts and lease agreementsPurchase process - Find the suppliers for bidding for the best price- Purchase all consumable product and facilitiesReport and Presentation- Generate monthly report and presentation such as customer satisfaction survey report, annual budget to management teamVisa, Work Permit and Document process- For Thai employees traveling aboard; processing passport and visa, health check including ticket and insurance- For Japanese employees; Invitation Letter, Work Permit and Extended VisaISO 9000 and 14000- Be a trainer and a committee for ISO9000 and ISO14000- Generate document to support ISO9000 and ISO14000Miscellaneous work as assigned such as screening and interviewing drivers, preparing lunch for guests, plant tour guide, etc. Show less

• 

  NIX (Thailand) Ltd.

  Sept 2012 - now

  Duty Manager of Sales, Import Export and BOI

  Sales Coordinator- Responsible for Sales and Marketing of NIX product to customer in South East Asia Market (Thailand, Singapore, Vietnam, etc.)- Issue sales or accounting document related such as PO, Receipt, Invoice and Tax invoice, etc.- Email correspondenceImport Export- Control and Coordinate the shipment betweenJapan – ThailandJapan – South East Asia Customers- Check and Follow up the document, JTEPA, CO, CA, etc.- Assign/control the ship modeBOI Coordinator- Coordinate with BOI, IC (Investor Club Association) and Custom Department for Formula, Max stock, Import & Export process- Report the business progress to BOI and follow up with BOI privilege for the company- Coordinate with forwarder about shipment both under BOI and Non-BOIGeneral Affair- Document translation- Visa and work permit (coordinate with subcontract)- Accountancy and Tax- Ticket and hotel reservation- Any administration task Show less