Nakka Mahesh Babu

Experience

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  Ecom Express Limited

  Jul 2021 - Apr 2022

  Return & Report Executive

  Working as in entering, organizing, and managing data in Microsoft Excel, ensuring accuracy and consistency in data sets.Checking quality of the returned product's weather its damaged or defective or etc and separate into category wiseWorked On MS Excel and MIS report & updating data to the supervisor.Preparing written communications, documents and reports.Gained knowledge on Excel, Vlookup, Hlookup, PivotTables, Excel shortcut keys.Create pivot tables and charts to visualize data. Show less

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  Teleperformance

  May 2022 - Jan 2023

  Customer Support Escalation Agent (Flipkart)

  Understanding customer needs, addressing inquiries, and providing personalized solutions to ensure a positive and lasting customer experience.Proficient in identifying, troubleshooting, and resolving a wide range of customer issues, effectively minimizing downtime and maximizing customer satisfaction.Demonstrated ability to empathize with customers' concerns and patiently guide them through complex situations, Ensuring their comfort and trust in the support process.Handling customer concerns and escalating major issues to supervisor. Show less

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  Apsrtc Parcel Service

  Sept 2023 - now

  Team Leader (Operations and Customer Support)

  Ensuring all duties are carried out to the highest of standards.Supervise and coordinate daily logistics operations.Managing the activities of shipping, receiving, and warehouse personnel.Generated daily, weekly, monthly, and quarterly reports regarding counter revenue and agent performance metrics and customer retention rates.Creating GRN & E -Way BillsStrong Knowledge on dispatch operations, transportation planningGenerating and monitoring key performance indicators (KPIs) throughout shipping, receiving, and warehousing cycles.Assisting in training new associates, troubleshooting and problem resolution of issues.Experienced Team Lead proficient in Logistics & Customer service management and strategic leadership.Known for implementing effective strategies that optimize productivity,Inbound and Outbound, inventory process.I have experience in the logistics operations,KPI,MIS Report, Excel Reporting, Customer support. Show less