Aparna Dharma

Experience

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  P & O Nedlloyd IT Services, Pune, India

  May 2001 - Aug 2005

  Team Leader & Project Coordinator –Global Support

  Growth Path:Analyst, Team Leader (Operations) - May 2001 - Dec 2003• Was responsible for planning and implementing ITIL practices – Change Management, Incident Management, Service Delivery, Service Desk, Service Continuity Management, and Service Level Management.• Led the setup of Project Management Office.• Worked with the management team to ensure projects are working towards the agreed schedules and highlight any slippages and potential risks to the Global Support Manager.• Worked on special projects like Service Continuity Planning for Pune to establish high-level strategy and initial plans.• Providing insight into various initiatives through Executive Management Reports to the senior management. Show less

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  Patni Computer Services

  Aug 2005 - Sept 2006

  PMO Lead

  • Was responsible for setting up Project Management Office for one of the strategic BUs which involved defining & implementing key delivery & project management processes.• Played key role in client discussions & Conducting PMO reviews with client & Senior Leadership• Led the implementation & assessment of ISO 13485

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  KPIT Cummins Infosystems Limited

  Oct 2006 - Feb 2008

  PMO

  • Was instrumental in setting up the strategy, overall plan and execution for a Project Management Office to provide key insights about critical projects to Senior Leadership.• Preparing PMO review reports – including project milestones, metrics, deviations & driving improvement action plans. • Was involved in client interaction based on which championed the Process Improvement initiative.• As a part of SEPG –played key role in defining Quality Management System (QMS) processes, updating QMS with process changes, training project teams on process improvements. • As a Team Leader was responsible for Managing performance & providing feedback to team members. Show less

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  John Deere Technology Centre, India - Global IT

  May 2010 - May 2016

  Quality Manager / Technical Architect (Quality)

  • Defined strategic process roadmap based on the goals & org objectives.• Planned & led the execution of the quality initiatives (ISO 9001:2008, ISO 20000, ISMS, BCMS, CMMI etc. implementations & assessments).• Managed & developed the Quality team to ensure effective process facilitation is provided to meet the needs of the delivery teams working in SCRUM, Scaled Agile, Kanban, Waterfall & Iterative methodologies.• Played a strategic role in achieving major milestones of defining & implementating an integrated process framework.• Part of Quality forums like SEPG, Global Process council etc to build synergies across Process experts, practitioners & business experts.• Actively worked towards recruiting , training and developing key talent by building team of Process consultants. This team provides Global Quality support from Pune. Show less

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  Savy Software Private Limited

  Nov 2016 - Feb 2017

  Sr. Manager - Process & Quality

  Provider of ITES to FIGmd

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  FIGmd, Inc.

  Feb 2017 - May 2019

  Sr. Manager - Process, Quality & Compliance

  COMPLIANCE (GRC):● Played a key role in defining the strategic road map for FIGmd’s Compliance journey.● Led the development of Co-ordinated Compliance Assessment framework which included EHNAC, HIPAA, 21 CFR Part 11 , Part 821, SOC2, GDPR & HITRUST (US Cybersecurity & Data Privacy Frameworks, US Federal Laws & State Laws, EU Laws).● Led in-house compliance education efforts across the organization to minimize risk exposure.● Conducted internal compliance audits & drove improvements across the organization based on findings.● Represented the organization during external compliance audits.● Collaborated with internal teams, Leadership, Customers, Third Party vendors, Assessors and Customer’s auditors to effectively govern and streamline Compliance activities.INFORMATION SECURITY & PRIVACY:● Implemented applicable security controls to ensure the protection of PHI & PII across Network, Cloud and Applications.● Was instrumental in defining and developing Security & Privacy (policies, procedures etc) and building of Information Security Management System.● Responded to Customer’s Security Questionnaires during contracting and on-boarding.● Led Risk Assessments, Data Privacy Impact Assessments, Business Continuity & Disaster Recovery TableTop exercises.● Responded effectively to Security Incidents, conducted RCA and improved processes to prevent incidents.● Was also responsible for attracting, developing & retaining talent across Process, Compliance & INFOSEC teams.PROCESS EXCELLENCE:● Was responsible for laying down the foundation of Policies & Processes across the organization - development of QMS for all functions.● Conducted QMS Training● Conducted internal audits across all teams. Show less

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  Siemens Technology India

  Jul 2020 - Sept 2022

  Head - Business Excellence, Siemens Advanta- Mobility
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  HSBC

  Sept 2022 - now

  Senior Associate Director